Overview
The new Customer Service Coordinator will act as a focal point for all customer service enquiries, specifically managing exceptions throughout the shipment cycle. Working in close communication with Sales, Operations & various other departments, they will facilitate any changes requested by the customer where possible and communicate any initiated changes protectively.
Responsibilities
* On-boarding new customers, ensuring we are primed to handle their business smoothly
* Making requested changes to existing bookings & advising of any associated costs
* Engaging with customers regarding changes in booking pattern
* Identifying appropriate solutions in the face of disruption wherever possible, and appeasing customer complaints
* Implementing strategic directions, such as introducing new online tools or promoting new services to customers
Skills
* Ability to work as part of a close team, and independently
* Willingness to accept challenges & seek solutions
* Ability to work well in a fast-paced environment
* IT literacy; ideally familiar with Microsoft suite
Salary
Salary £26,000 p/a plus excellent benefits
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Customer Service
Industries
* Transportation, Logistics, Supply Chain and Storage
#J-18808-Ljbffr