Job Description
Commercial Lines Account Manager
Location: Salisbury, MD
Employment Status: Full-Time
FLSA Status: Non-Exempt
Reports to: Commercial Lines Department Manager
Company Overview
Avery W. Hall Insurance Agency LLC is a trusted, independent insurance agency serving our community since 1925. We take pride in providing our clients with a wide range of insurance options while delivering exceptional customer service. As a valuable resource for individuals, families, and businesses, we are committed to excellence, professionalism, and building lasting relationships.
Position Summary
The Commercial Lines Account Manager plays a key role in supporting producers and clients by managing service needs and handling policy changes. This position requires strong technical expertise, attention to detail, and a customer-focused approach. The ideal candidate will ensure a high level of client satisfaction while adhering to agency quality and service standards.
Essential Duties & Responsibilities
* Provide technical support to Producers, including analyzing client needs, coverage forms, and quotations.
* Submit applications to eligible carriers and follow up to ensure timely receipt of quotations and policies.
* Process and verify binders, certificates, policies, endorsements, and other related documents.
* Determine appropriate billing methods and issue invoices accordingly.
* Prepare insurance summaries, schedules, and proposals as needed.
* Manage policy renewals in coordination with Producers, ensuring timely processing.
* Review audits for accuracy and facilitate corrections as needed.
* Process client requests via phone, email, and mail, ensuring prompt responses and resolutions.
* Identify potential cancellations and work proactively to retain accounts.
* Follow up on cancellations, ensuring accurate processing and maintaining agency financial equity.
* Identify client exposures and recommend appropriate coverage options in collaboration with Producers.
* Prioritize and manage workflow to ensure efficiency, accuracy, and compliance with agency standards.
* Maintain strong, professional relationships with clients, colleagues, carriers, and vendors.
* Stay informed on industry trends, new products, legislation, and technology to enhance performance.
* Collaborate effectively with team members and contribute to the agency’s overall success.
* Perform additional duties as assigned.
Qualifications & Skills
* Experience in commercial insurance account management of at least 4 years.
* Strong knowledge of insurance products, coverages, and industry regulations.
* Excellent verbal and written communication skills.
* Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
* Proficiency in insurance management software and Microsoft Office Suite.
* Strong attention to detail and problem-solving abilities.
Benefits
* 401(k) with employer matching
* Health, dental, and vision insurance
* Flexible schedule options
* Paid time off
* Bonus opportunities
Join the Avery W. Hall Insurance Agency LLC team and become part of a company that values professionalism, integrity, and exceptional service. Apply today!
Requirements:
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
* Minimum of 4 years of active experience in commercial insurance.
* Property and Casualty Agents License for at least 4 years.
* Excellent communication skills, both oral and written.
* Ability to interpret complex information and communicate effectively.
* Knowledge of insurance products, markets, rating, and underwriting procedures.
* Ability to perform complex tasks with multiple variables.
* Strong organizational, technical, and time management skills.
* Self-motivated with initiative and professionalism.
* Ability to use relevant technology and resolve problems efficiently.
* Commitment to ongoing professional development through industry education.
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