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Location: Knutsford (5 days onsite)
Salary: £ 30,450 per annum plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week - Monday to Friday - Shifts between 8 am and 5 pm
Who We Are
We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today.
We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone.
We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started.
Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations - from small, local businesses to multi-national corporations - unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).
What you'll do
You'll be the go-to person for one of VCL's top corporate clients, making sure everything runs smoothly day to day. Based right at the heart of their office, you'll play a key role in keeping their mobile strategy on track, delivering great service with speed, quality, and a touch of innovation
* Be the first point of contact for our customer and their end users, building strong relationships and making sure they always feel supported and in the loop.
* Handle all the day-to-day account admin, from processing orders and answering queries to keeping customer records accurate and up to date.
* Provide expert advice on everything from devices and tariffs to billing and network questions, making sure issues are resolved quickly and clearly.
* Support meetings and drive improvements, working closely with the customer and accounts team to identify opportunities for cost savings and better service.
* Deliver clear, insightful reports, including monthly billing summaries and MI packs, helping the customer stay informed and in control.
Who you are
* Someone who naturally builds great relationships-whether it's with colleagues across Vodafone or external partners and customers.
* Experienced in customer service and confident handling a variety of queries with a positive, can-do attitude.
* Great at managing your own time and staying organised, even when things get busy.
* Comfortable using systems and tools, with strong keyboard skills to match.
* Genuinely interested in mobile devices-you enjoy learning about their features and helping others get the most out of them.
Worried that you don't meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.
Need to Know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-us/) for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.
#vodafoneuk #VodafoneThree
Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.
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