Job Description
Starting ASAP - 6 months - Merthyr based - 37 hours per week - Hybrid Working
Your new company
An independent regulator of social care and childcare, who register, inspect and take action to improve the quality and safety of services for the well-being of the people of Wales.
Your new role
* Working from a CRM system to undertake a variety of tasks including, sending for social services references, translation requests, foster and adoption checks, matching tasks, completeness checks of notifications and applications submitted online.
* Record all phone calls and email queries via CRM system and triage as necessary.
* Carry out ID checks for DBS renewals for inspectors.
* Maintain the CRM system through accurate and timely data inputting, scanning and attaching documents. Checking the accuracy of contact details before communicating with a provider. Informing the relevant team of problems arising.
What you'll need to succeed
* Ability to use Microsoft packages such as Outlook, Word, Excel and customer relationship management databases.
* Excellent written and verbal communication skills to effectively deal with a range of internal and external colleagues, including senior managers.
* Must pass a DBS check
What you'll get in return
* £15.10 per hour
* 6 month temporary role with possible extension
* Hybrid and flexible working once training is completed
* DBS check covered.
* Carmarthen base office - Hybrid working
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #4802516