Overview
Ultracardiac are looking for a friendly Office Administrator to join the team in either the Plymouth or Exeter clinics. We are a leading provider of diagnostics to NHS and Private patients across the Southwest, with clinics from Penzance to North Bristol. Ultracardiac prides itself on delivering an exceptional quality service and being a trusted NHS partner to a large number of NHS Trusts and ICBs in the region. We are a growing organisation with a dynamic, welcoming and patient-focused culture.
Responsibilities
* Managing patient appointments, ensuring capacity is well utilised and that patients are offered convenient appointments.
* Responding to queries from patients and referring organisations.
* Processing new referrals and effectively managing the waiting lists.
* Covering the Reception Desk, acting as a friendly and welcoming first impression on patients arriving for their appointments.
* Supporting the operational and management teams with general administrative duties as required.
* Completing all elements of referrals and appointments processes to maximise clinic capacity (aiming for high utilisation).
* Ensuring patient data is accurate, accessible and compliant with GDPR and other relevant legislation.
* Promoting efficiency by contacting patients prior to appointments and filling cancellation slots as they arise.
* Providing ad hoc administrative support to the management team on project-based work.
* Sending results to requesting clinicians in a timely manner and escalating any urgent results appropriately.
About Us
Ultracardiac opened its doors in 2017 and has grown to over 10 locations, delivering more than 25,000 appointments per year across the Southwest. The Admin Team is a small, friendly group with varying backgrounds, with some team members working at locations other than the Headquarters in Plymouth. A new Patient Administration System launched in September 2025 has transformed processes and enhanced future digital capabilities.
Details
Date posted: 09 October 2025
Pay scheme: Other
Salary: £24,467.78 a year
Contract: Permanent
Working pattern: Full-time
Reference number: E0447-25-0004
Job locations:
Ultracardiac Ltd, Tor View Clinical Rooms, Plymouth, Devon, PL6 8BY
4 Kew Court, Pynes Hill, Exeter, EX2 5AZ
Qualifications
Essential
* Experience working within an Administrative or Front of House role.
Desirable
* Experience working in a Healthcare Environment.
Disclosure
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure to be submitted to the Disclosure and Barring Service to check for any previous convictions.
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