Description
Motability Operations are currently recruiting for a Network Account Manager to join our team in Bristol on a full-time, permanent basis. In this role, you will manage a defined portfolio of smaller dealer groups and sites through structured, data-led performance management.
Day to day:
* You will actively manage performance against Matrix KPIs and Standards metrics, ensuring clear visibility of risk and early, structured intervention where required.
* You will operate primarily through digital engagement, maintaining regular contact with dealer leadership and site-level stakeholders.
* You will coordinate closely with DPI to ensure efficient triage of inbound queries and structured follow-up of actions.
* You will support escalation where performance falls below agreed standards, ensuring timely and proportionate intervention.
* You will contribute to the delivery of MO priorities by driving focused engagement within your portfolio.
Qualifications
1. You are organised, analytical and comfortable managing a high-volume portfolio with discipline and structure.
2. You are confident engaging dealer stakeholders remotely and capable of influencing behaviour without regular field presence.
3. You understand how KPIs drive customer experience and commercial outcomes.
4. You are proactive in identify...