Position: Service Delivery ManagerLocation: Corby (Hybrid)Salary: £48,000 - £60,000 About the Role:We are recruiting on behalf of a prominent charity seeking a dedicated Service Delivery Manager to join their IT team. In this role, you will oversee a team of four, ensuring the efficient delivery of IT services across the organization. Your expertise in ITIL and JIRA will be crucial in managing and improving service processes.Key Responsibilities:Lead and mentor a team of four direct reports.Manage and optimize service delivery processes using ITIL frameworks.Utilize JIRA for issue tracking and project management.Collaborate with various departments to ensure seamless IT service support.Monitor service performance and implement improvement plans.Requirements:Proven experience as a Service Delivery Manager.Strong knowledge of ITIL best practices.Proficiency in JIRA.Excellent leadership and communication skills.Ability to work effectively in a hybrid work environment.What is on Offer?:Competitive salary between £48,000 - £60,000.Hybrid working arrangement.Opportunity to contribute to a meaningful cause.Supportive and dynamic team environment.If you are passionate about delivering exceptional IT services and want to be part of a charity making a difference, we would love to hear from you!