A Care Coordinatorplays an important part within the surgery, They need to have a high level of administrative experience, they also need to be caring, dedicated,and reliable and enjoy working with a wide range of people. They willparticipate fully in the running of the Practice within the scope of specifiedadministration duties detailed in the job description. You will need to provide an efficient servicefor the clinical staff and Patients. Being responsible to the Practice Managerand conducting oneself in a pleasant and business-like manner. It the successful individual with be involved in exciting new income generated projects and support other administrative role within the practice.
Main duties of the job
Manage & Support annual leave andarrange cover where necessary
Manage staff sick leave andarrange cover where necessary
Oversee the day-to-dayoperation during working hours of the reception team to ensure that
staffachieve their primary responsibilities, and ensuring that the wait on thepractice
telephone lines is not excessive at any one time.
Support and monitor staff inthe use of IT; organise, oversee and evaluate IT training where
appropriate.
Maintain a good knowledge ofthe clinical systems and provide training where required to staff
and patientsto enhance patient care.
Coordinate and support managementof the daily distributions of blood results.
Coordinate and support managementof 111 & OOH reports
Coordinate and support managementof the Breast Screening DNA follow ups.
OverseeQOF and generate reports on health inequalities.
OverseeMinor Surgery Contract
ManageWeight Management
OverseeLearning Disability reviews
ManageCare Home Contract
ManageUCPs
ManageIIF
ManageGP Premium
Learn areas ofadministration within the surgery to provide cover as and when required: AccuRx, Surgery emails, Medical reports and Registrations, Docman & Referrals
About us
Lyndhurst Medical Centre (www.lyndhurstroadsurgery.co.uk) is offering an exciting opportunity to work within a well-established, friendly and high-performingteam in a well-regarded GP practice at the heart of the local community inBarnehurst (London Borough of Bexley). We are looking for someone who is enthusiastic and dedicated with the ability to demonstratea friendly, caring and professional service to our patients.
We are an expanding 4 Partner PMSteaching practice with a growing patient population of 12,300 using EMIS webclinical system. We highly value bothour patients and our staff.
Job responsibilities
JobDescription
Purposeof role
A care coordinatorplays an important part within the surgery, they need to be caring, dedicated,and reliable and enjoy working with a wide range of people. They willparticipate fully in the running of the Practice within the scope of specifiedadministration duties detailed below in order to provide an efficient servicefor the clinical staff and Patients. Being responsible to the Practice Managerand conducting oneself in a pleasant and business-like manner.
Keyresponsibilities
Manage staff annual leave andarrange cover where necessary to ensure that a minimum level of staffing isavailable to ensure that patient care is not impacted
Manage staff sick leave andarrange cover where necessary to ensure that a minimum level of staffing isavailable so that patient care is not impacted.
Coordinate general tasks thatget generated from GPs
Oversee the day-to-dayoperation during working hours of the reception team to ensure that staffachieve their primary responsibilities, and ensuring that the wait on thepractice telephone lines is not excessive at any one time.
Support and monitor staff inthe use of IT; organise, oversee and evaluate IT training where appropriate.
Maintain a good knowledge ofthe clinical systems and provide training where required to staff and patientsto enhance patient care.
Coordinate and support managementof the daily distributions of blood results.
Coordinate and support managementof 111 & OOH reports including patients with complex co-morbidities.
Coordinate and support managementof the Breast Screening DNA follow ups.
Manageor oversee income-generating contracts:
OverseeQOF and generate reports on health inequalities.
OverseeMinor Surgery Contract
ManageWeight Management for health promotion targeting vulnerable patient cohorts.
Manage3LTC Project
OverseeLearning Disability reviews
ManageCare Home Contract liaise with Care Home Managers, arrange regular reviewmeetings and transcribe minutes.
ManageUCPs
ManageIIF ( See additional sheet)
ManageGP Premium ( See additional sheet)
Learn all areas ofadministration within the surgery to provide cover as and when required:
AccuRxTriage
SurgeryEmails
MedicalReports/Registrations
Docman
Referrals
Reception
Undertake continual personaland professional development, taking an active part in reviewing anddeveloping the role and responsibilities, and provide evidence of learning areawhen required.
Adhere to organisational policies and procedures,including confidentiality, safeguarding, lone working, information governance,equality, diversity and inclusion training and health and safety.
Establish strong working relationships with GPs andpractice teams and work collaboratively with others.
Demonstrate a flexible attitude and be prepared tocarry out other duties as may be reasonably required from time to time withinthe general character of the post or the level of responsibility of the role,ensuring that work is delivered in a timely and effective manner.
Identify opportunities and gaps in the service andprovide feedback to continually improve the service and contribute to businessplanning.
Contribute to the wider aims and objectives of the PCNto improve and support primary care.
Person Specification
Knowledge & Skills
* *Understanding of, and commitment to, equality, diversity and inclusion
* *Strong organisational skills, including planning, prioritising, time management and record keeping
* *Ability to recognise and work within limits of competence and seek advice when needed
* *Basic knowledge of long-term conditions
* and the complexities involved: medical, physical, emotional and social
* *Knowledge of the personalised care
* approach
* *Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers
* *Knowledge of how the NHS works, including primary care and PCNs
* *Knowledge of Safeguarding Children and
* Vulnerable Adults policies and processes
Qualifications
* *Educated to GCSE level
* *Undertake all relevant mandatory training
* *Demonstrable commitment to professional and personal development is enrolled in, undertaking or qualified from appropriate training as set out in the core curriculum by the Personalised Care Institute
* *Proficient in MS Office and web-based services
* *NVQ Level 3 in Health and Social care or Customer Services qualifications or working towards
Experience
* *Experience of working within multi professional team environments
* *Experience of data collection and using tools to measure the impact of services
* *Experience of working directly in a care coordinator role, adult health and social care, learning support or public health /
* health improvement
* *Experience of working in health, social care and other support roles in direct
* contact with people, families or carers (in a paid or voluntary capacity)
* *Experience of supporting people, their families and carers in a related role
* *Experience or training in personalised care
* and support planning
* *Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation
Personal Qualities
* *Ability to actively listen, empathise with people and provide personalised support in a non-judgmental way
* *Ability to provide a culturally sensitive service supporting people from all backgrounds and communities, respecting lifestyles and diversity
* *Commitment to reducing health inequalities and proactively working to reach people from diverse communities
* *Ability to support people in a way that inspires trust and confidence, motivating others to reach their potential
* *Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders
* *Ability to identify risk and assess / manage risk when working with individuals
* *Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
* *Ability to demonstrate personal accountability, emotional resilience and work well under pressure
* *Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
* *High level of written and verbal communication skills
* *Ability to work flexibly and enthusiastically within a team or on own initiative
* *Knowledge of, and ability to work to
* policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety
* Ability to provide motivational coaching to support peoples behaviour change
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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