Overview
c. £50,000 Basic + Car + Bonus + Benefits
West Midlands | UK Manufacturing | IoT Solutions
Our client is a well-established UK manufacturer with a strong reputation for quality and innovation. As part of continued growth, they are looking to appoint a Customer Success Manager to strengthen their commercial function and elevate the customer experience.
This is a pivotal role focused on customer satisfaction, retention, and long-term account development. You will work closely with Sales, Projects, Operations, and Technical teams to ensure customers receive a seamless, high-quality experience from initial handover through delivery and ongoing support.
The Role
* Act as the primary post-sale point of contact for a portfolio of UK customers
* Manage smooth onboarding, delivery, and ongoing customer support
* Build trusted, long-term customer relationships
* Proactively resolve IoT/software-related issues and manage expectations
* Identify opportunities for repeat business and account growth
The ideal background
* Experience in Customer Success, Account Management, or a similar customer-facing commercial role is essential
* Comfortable working in a IoT software, manufacturing, engineering or project-led environment
* Strong communicator with excellent organisational skills
* Customer-focused, commercially aware, and solutions-driven
This is an excellent opportunity to join a stable, growing UK business where customer experience genuinely matters and where you can make a visible impact.
How to Apply
Please apply with your CV and details of current remuneration, quoting reference 10267
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