A recruitment agency seeks a Service Desk Analyst to join their team in Edinburgh. This critical role involves providing first-line IT support, managing user access requests, and improving service desk operations. The ideal candidate will have strong experience in service desk environments, proficient knowledge of Microsoft 365 and Active Directory, and the ability to communicate effectively under pressure. The position requires onsite presence 2-3 days a week, offering a great opportunity in a evolving service desk function.
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