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Base pay range
Customer Service Representative
Salary: Starting at £25,100 (dependent on hours, skills, and experience)
Role Overview
This role involves supporting customers through secure messaging, phone calls (inbound/outbound), and live chat channels. You’ll perform a range of operational tasks, ensure compliance with internal standards and regulatory requirements, and contribute to improving the customer journey.
You will also carry out administrative tasks such as record keeping and responding to customer queries, escalating more complex issues as needed. Collaboration is key—you’ll work with other teams to provide feedback, identify service improvements, and stay informed about industry updates. Training and development support will be provided.
This is a hybrid role requiring at least 50% of your time in the Perth office. Initial training is mandatory and will take place in-office for 5 weeks
What You’ll Need
* Strong phone communication skills with the ability to build rapport and show empathy
* A customer-focused mindset with a commitment to high-quality service
* Ability to multitask in a fast-paced environment, using multiple systems while assisting customers
* Openness to change and continuous learning
* Proficient typing and general IT skills
What You’ll Receive
* Starting salary of £25,100 (based on a 35-hour workweek)
* Salary progression up to £28,500, based on performance and development
* Annual bonus opportunity (up to 6% of salary, performance-dependent)
* Pension scheme with contributions up to 14%
* 25 days annual leave plus bank holidays (option to buy/sell up to 5 days)
* Discounts on financial products and from various retailers
* Up to £1,200 of free shares annually through a Matching Share Plan
* Additional savings opportunities through a Save As You Earn scheme
* Supportive leave policies including parental and carer’s leave
* Flexible benefits including sustainable options (e.g., cycle to work scheme)
* Access to wellbeing tools and support programs
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Insurance
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