Resident Liaison Officer
Env2_1775654909 Posted: 08/04/2026
Resident Liaison Officer (RLO)
Location: London
Industry: Building and Construction
Contract Type: Permanent | Full-Time
Salary: £30,000 - £40,000 (depending on experience)
Our client is a growing façades contractor delivering external envelope and remediation works across London. They are looking to appoint a Resident Liaison Officer (RLO) to support ongoing projects, acting as the key link between site teams and residents.
This is a vital role ensuring smooth communication, minimal disruption, and a positive experience for residents throughout project delivery.
The Role
The Resident Liaison Officer will be responsible for managing all resident communication across live projects, ensuring works are clearly communicated and any concerns are handled professionally and efficiently.
You will work closely with site teams and project managers to support the successful delivery of façade and external works.
Key Responsibilities
1. Acting as the main point of contact for residents throughout project delivery
2. Communicating project timelines, works schedules, and potential disruptions
3. Managing resident queries, complaints and feedback in a professional manner
4. Arranging and attending resident meetings, drop-in sessions and consultations
5. Supporting site teams to ensure minimal disruption to occupied properties
6. Keeping accurate records of resident interactions and communications
7. Assisting with access arrangements for works
8. Promoting a positive image of the company within the community
Requirements
9. Previous experience as a Resident Liaison Officer or in a customer-facing role within construction or housing
10. Strong communication and interpersonal skills
11. Ability to manage difficult situations with professionalism and empathy
12. Organised with strong administrative skills
13. Ability to work closely with site teams and manage multiple stakeholders
14. Full UK driving licence advantageous
The Opportunity
This is an excellent opportunity to join a growing façade contractor working on live, resident-occupied projects across London, with the chance to develop within a supportive and expanding team.