Customer Success Specialist - Cisco
Location: UK - London, UK - Birmingham, UK - Manchester, UK - Milton Keynes | Job-ID: 217604 | Contract type: Standard | Business Unit: Customer Success & Service Delivery
Life on the team
Are you an experienced Customer Success professional with a background in Cisco and/or the software industry, looking to take the next step in your career?
As a Customer Success Specialist, you’ll put customers first—driving onboarding, deployment, adoption and value realisation of Cisco software. You’ll help customers maximise the return on their technology investments, reduce risk across their estate, and build long term, successful partnerships that support renewals and growth.
You’ll work closely with customers, Cisco, and internal Computacenter teams to shape adoption strategies, identify use cases, act as a trusted advisor and be the voice of the customer throughout the software lifecycle.
What you’ll do
* Drive onboarding, deployment, adoption, and consumption of Cisco software across partner customers
* Track and report deployment progress, adoption metrics, and customer health to key stakeholders
* Identify customer use cases and recommend appropriate implementation and lifecycle services
* Build and execute adoption plans aligned to customer goals and business outcomes
* Proactively manage renewal risk and support successful renewals and footprint growth
* Develop trusted executive and technical relationships across customer organisations
* Own Customer Success documentation, methodology, and value reporting
* Collaborate across Cisco and Computacenter teams (Sales, Renewals, CX, Delivery) to deliver outcomes
* Manage commercial and financial aspects, including revenue, margin, and strategic investment decisions
* Support complex services and solution sales where required
* Act in line with Computacenter information security policies
What you’ll need
* Excellent background and experience in Customer Success, software, Cisco, sales or delivery environments
* Strong understanding of software lifecycle and customer success methodologies
* Experience using Customer Success tooling (Totango or similar preferred)
* Knowledge of Cisco technologies, licensing, and software portfolios (preferred)
* Excellent stakeholder management and communication skills at all levels
* Strong analytical, commercial, and financial awareness
* Negotiation, influencing, and problem solving capabilityAbility to work effectively in complex, virtual, cross functional teams
About us
We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.
Our business may be about technology, but first of all it’s about people
With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.
As an equal opportunities employer, we’re committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we’re looking for.
We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.
If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!
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