Overview
2‑year Fixed Term Contract - Travelling across the network. 40 hours per week. Travelling to our York Training Centre is required (accommodation available). Start date 14 September 2026.
You might not see many women in engineering roles like this, but that’s changing – and this could be your opportunity to step into it.
When something isn’t right with the gas in someone’s home, you’re the person who can help make it safe. You’ll figure out what’s happening and take action to fix the problem, and keep customers reassured throughout. It’s a role that takes technical skill, but also confidence, calm thinking, good judgement, and clear communication.
Role
As a Level 3 Customer Engineering Apprentice in gas networks, you'll blend classroom learning with hands‑on experience. You’ll work alongside experienced engineers in customers’ homes, while building your knowledge and skills at our York Training Centre.
As you develop, you’ll take on the work carried out by our Service Beyond the Meter team: from repairs & maintenance to installations in customers’ homes. You’ll also support people in more vulnerable situations – those who may be older, unwell, or unsure of how to fix their boiler. It’s about listening, explaining things clearly and ensuring they feel safe in their own home.
You don’t need to have it all figured out from day one. This is a role where you’ll grow in confidence, build practical skills, and develop with a strong support network around you. After 2 years, you’ll be ready to step into the role fully.
What You’ll Need To Get Started
* Ready to take your first steps into a career in Gas Engineering
* Aged 18 or over by the start of the programme
* GCSE Maths, English, and a Science at grades 4 to 9, or equivalent
* Full UK manual driving licence
* Live within 45 minutes of the advertised location
* Finished all other apprenticeships by the time you start
This is a practical role, so you’ll need to be comfortable to:
* Wear the required PPE
* Work outdoors in all weather conditions
* Work with tools and equipment
* Follow our safety equipment policies
Responsibilities
* Looking at the situations and working out the right next step
* Working carefully and making good decisions
* Learning by doing and getting involved in the practical side of the job
* Working through problems and finding a way forward
* Showing up ready to learn and being dependable
* Turning up ready and taking responsibility for your work
Benefits
* 25 days of annual leave, plus recognised bank holidays and 2 extra half‑days over the Christmas period
* Generous stakeholder pension scheme, doubling your contribution, up to 10 %
* Flexible benefits and salary sacrifice options, including discounts on UK attractions, gym memberships, restaurants, experience days, plus access to a Virtual GP service
* Family‑friendly policies, including up to 6 weeks of paternity leave and 6 months of full pay for maternity leave (for eligible employees), plus shared parental leave and more
Equal Opportunities
We are proud to champion equality, diversity, and inclusion, and actively support initiatives alongside our Colleague Communities (LGBTQ/Women’s/Roots & Resonance/Parents & Carers/DisABILITY) to ensure we reflect and uplift the communities we serve.
About NGN
We deliver gas to 2.9 million homes and businesses across the North East, Northern Cumbria, and much of Yorkshire, through a network of over 37,000 km of underground pipes. Serving both major cities and rural communities, we are committed to safety, reliability, and innovation. Our values – Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious, and Happy – shape everything we do.
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