Customer Relations Advisor
Our client, a well-established and growing business based in Winchester, is seeking a Customer Relations Advisor to join their team.
This is a key role at the heart of the company, where you’ll act as the vital link between sales, production, logistics, and the customer ensuring every order runs smoothly from start to finish. Working with luxury products, you’ll take pride in maintaining the high standards expected by their clients, delivering an exceptional customer experience every time. If you’re someone who thrives on organisation, enjoys problem-solving and values excellence in service, this role could be perfect for you.
Key Responsibilities:
* Accurately process sales orders, confirming lead times, availability, pricing and bespoke requirements.
* Keep accurate client and order records within internal systems.
* Provide timely updates to clients on order status and proactively manage expectations
* Handle customer enquiries across phone, email and online platforms.
* Collaborate with logistics, warehouse, production and sales teams to ensure smooth fulfilment
* Identify and communicate any delays, shortages or issues, coordinating solutions such as returns or replacements.
* Keep accurate client and order records within internal systems.
* Support service reporting and take part in continuous improvement initiatives.
Who They're Looking For:
* 2+ years of experience in customer service, order processing, or operations within a luxury retail/ high net worth product environment
* Naturally customer-focused, with a calm, professional communication style.
* Exceptionally organised, with great attention to detail and accuracy.
* Resilient when working under pressure or managing multiple queries at once.
* Collaborative mindset to work cross-functionally with internal departments
* Confident using systems such as ERP, CRM, email, and Excel.
* Knowledge of sales order processing and systems such as SAP, Sage, or Datafile
* Experience with HubSpot or similar CRM software is desirable.
If you’re looking for a role where you can make a real difference to the customer journey, we’d love to hear from you.