Logistics Administrator
Basingstoke
On-site, Full Time
£25k - £27k depending on experience
About the Role:
We are currently recruiting a Logistics and Administration Support to join our client’s team based near Basingstoke. This is a key office-based role focused on the efficient processing and management of customer orders, ensuring high levels of accuracy, customer satisfaction and on-time delivery.
Logistics is essential in supporting our technical and laboratory operations. As a key point of contact, you will handle customer consignments efficiently, help deliver outstanding customer service and contribute directly to excellent customer feedback and service performance.
Key Responsibilities:
* Process all incoming customer consignments and equipment efficiently and accurately
* Manage the Receipt of customer orders and the preparation of orders for dispatch /shipping
* Book customer equipment into SAP
* Liaise with external logistics partners and counterparts at a second location
* Oversee Customs processes and procedures
* Oversee Collection and delivery by own transport
* Liaise closely with internal departments
* Maintain accurate customer data within SAP/CRM systems
* Handle and resolve customer enquiries and complaints effectively where relevant
* Contribute to customer service improvements and continuous improvement initiatives
What We’re Looking For:
* Previous experience in logistics, order processing, administration or customer service
* Strong attention to detail with a high level of accuracy
* Confident communicator with a professional and customer-focused approach
* Experience using ERP/CRM systems (SAP experience highly advantageous)
* Ability to manage multiple priorities and meet deadlines
* Comfortable working collaboratively across departments
* Proficient in Microsoft Office
Benefits:
* Free onsite parking
* 37.5-hour working week
* Pension scheme, life insurance and income protection (subject to successful probation)
* 22 days holiday + 3 additional days at Christmas + bank holidays
Apply now to take the next step in your career with a company that values precision, professionalism, and people