Social network you want to login/join with:
Company Overview
Established in 2017, Greenview is a provider of mechanical and electrical installation, heating installation and servicing, property maintenance, and a range of sustainable energy solutions, including domestic energy efficiency services. With around 130 employees, the company generated revenues of approximately EUR 36m in 2023. Greenview Group aims for significant organic and inorganic growth, targeting a revenue of 100m.
Greenview operates from three offices across Belfast, Northern Ireland, and London, UK, enabling access to a strong customer base, including companies in the commercial and residential sectors. The group's comprehensive industry knowledge and broad service range foster strong relationships with government-backed, blue-chip clients, and major private contractors.
Role Overview
The Project Coordinator is a vital team member, responsible for multitasking and prioritizing workload in a busy environment. The role is based in our Mallusk office and supports HVAC Capital Works projects in Northern Ireland.
Key Responsibilities
1. Coordinate site construction projects to ensure effective and timely execution.
2. Manage scheduling of engineer diaries for adequate project coverage.
3. Handle incoming calls efficiently, maintaining high service standards.
4. Support clients via telephone and email.
5. Log and assign response maintenance calls promptly.
6. Process operatives' paperwork and close calls for payment submission.
7. Respond within agreed timeframes and service levels to meet work order targets.
8. Meet KPIs related to contract requirements.
9. Assist in cross-training team members for contract coverage.
10. Perform routine administrative tasks.
11. Communicate with key stakeholders and clients effectively.
12. Escalate issues promptly to managers or clients.
13. Undertake additional duties as requested by management.
14. Ensure compliance with policies and procedures.
15. Assist with applications and certificates from authorities/clients.
16. Work safely and diligently, adhering to safety standards.
17. Adhere to Data Protection Act guidelines.
18. Plan daily routes for multiple operatives and organize materials, liaising with suppliers and subcontractors.
19. Maintain professionalism and confidentiality at all times.
20. Calculate engineer performance metrics and bonuses.
Person Specification
* At least 1 year of office experience.
* Minimum of 5 GCSEs, including English and Maths.
* Proficient in Microsoft Office.
* Proactive with the ability to work independently.
* Strong customer focus and professionalism.
* Excellent organizational and communication skills.
* Team player with good relationship-building skills.
* Flexible, adaptable, and positive attitude.
* Trustworthy and approachable.
* Leadership qualities and a 'can-do' attitude.
Additional Information
Greenview Gas is an equal opportunities employer offering competitive salaries and opportunities for skill development in a secure environment.
#J-18808-Ljbffr