Salary
Scale 3
(£26,403-£28,598)
Job category/type
Permanent
Job reference
REQ01060
Income and Collections Advisor
Scale 3 £26,403 - £28,598
37 hours per week
Permanent
We are looking to recruit to our friendly established hard-working Income and Collections team.
With responsibility to collect Council Tax, National Non-Domestic Rates and Housing Benefit Overpayments.
Duties for the Income & Collections Advisor will be:
* To maximise the income by ensuring the appropriate recovery action is taken against non-payers and to improve on collection rates and to support customers to find sustainable ways to meet their debts with the Council.
* To maintain an up-to-date knowledge of Council Tax/National Non-Domestic Rates recovery legislation and related policies and procedures.
* To undertake the administration for the recovery of Council Tax/National Non-Domestic Rates initiating recovery action in accordance with legislation and Council policy including issuing of summonses, attachment of earnings, referring cases to external enforcement agents and the issue of liability orders and charging orders.
* To deal with enforcement agents returned cases and make decisions on the next course of action.
* To attend court to support the Court officer deal with debtor's enquiries.
We are looking for an individual who has strong communication and negotiation skills, as well as have the ability to make difficult decisions showing tact and diplomacy. You will be handling calls from customers, agreeing repayment plans, following up on agreed actions and taking recovery action when required. Proven ability to work on your own initiative to achieve deadlines and to use your own discretion and judgement will be essential. Strong organisational and time management skills along with strong attention to detail is required.
You will ideally have financial or debt recovery experience, be a dedicated, meticulous person who is a proven team player. An ability to navigate around basic IT systems is essential along with a desire to learn new information and skills. You will be reporting to the Income and Collections Team Leader and full training will be given to the successful candidate.
Further details can be found on the job description and person specification.
This position will be based at our main offices in Narborough with hybrid working available when full training has been completed.
This role will require a basic Disclosure and Barring Service check (known as a DBS check). All offers of employment will be made conditional upon receipt of the satisfactory DBS check.
Benefits of working with us include a Local Government Pension scheme, exciting career opportunities, flexible working including flexi-time scheme and out of town offices with free car parking and cycle bays. Further details on our benefits can be found on the Employee benefits page.
Internal applicants can apply for this exciting opportunity via iTrent Employee Self Service (ESS). Once logged in, if you click on the person icon in the top corner of the home screen and then on 'useful links', another link will appear called 'Apply for a Job' (web recruitment).
Should you have any technical issues when applying, please email
Closing date: 15 September 2025
Interview date: 29 & 30 September 2025
Blaby District Council is committed to equality of opportunity for all, and we welcome applications from all diversities. We are committed to the employment and career development of disabled people, care leavers and those in the Armed Forces. As a Disability Confident Employer and to show our commitment to Care Leavers and the Armed Forces Covenant, we offer a Guaranteed Interview Scheme.