Embark on an exciting career journey in Athens, Greece! We are seeking dedicated and enthusiastic Japanese-speaking customer service representatives to support our clients in the automotive industry. This role offers a unique opportunity to work in a vibrant environment while assisting customers with their inquiries and ensuring their satisfaction with our automotive products. If you have a passion for customer service and a love for the automotive sector, we want to hear from you!
Responsibilities
* Provide outstanding customer support to Japanese-speaking clients through various channels including phone, email, and chat.
* Address inquiries related to automotive products, resolve issues promptly, and ensure high levels of customer satisfaction.
* Maintain comprehensive knowledge of the company's offerings to provide accurate and helpful information to customers.
* Document customer interactions in the company's CRM system to maintain detailed and accurate records.
* Collaborate with team members to improve service processes and share insights on customer needs.
* Participate in training sessions and meetings to enhance customer service skills and product knowledge.
* Contribute feedback on customer experiences to help refine service strategies and improve overall satisfaction.
* Fluent in Japanese, both written and spoken; proficiency in English is required.
* Strong communication and customer service skills with a focus on problem-solving.
* Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
* Previous experience in customer service, especially within the automotive industry, is advantageous.
* Familiarity with CRM systems and customer support tools.
* A positive attitude, adaptability, and eagerness to learn about automotive products and trends.
* Willingness to relocate to Greece
* Passport of any EU country.
* Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
* Professional growth & development opportunities.
* Competitive performance bonuses.
* Competitive monthly salary + 2 extra salaries per year.
* Health care benefits and numerous other discounts.
* Fully paid training by certified instructors.
* State of the art premises, providing a great working environment with relaxing break areas.
* Special events as well as community & social responsibility initiatives.
* Referral Program: Bring your friends and receive great bonuses!
* Free Greek language courses.
* Work for a Great Place to Work-Certified Company.