Murray Recruitment are currently recruiting a Service Co-Ordinator for a permanent position based in Glasgow
Reporting to the Administration Manager, this role assists the Operations Managers in the day-to-day co-ordination and management of the business’ operational maintenance activities.
Responsibilities/Duties
* Logging Client requests and creating cases- Monitoring, controlling and managing these works to ensure they are planned on a daily basis using the service planner.
* Planning scheduled service visits for Mobile Engineer's and Sub-Contractor's using PPM planner.
* Progressing jobs through to work complete status including scanning documents and maintaining operational documentation for all work undertaken.
* Liaising with Customers and Clients as per maintenance schedule/contract requirements and operations management to ensure smooth operational delivery.
* Communicating and issuing of work orders to field based Engineers via Electronic job issue or telephone.
* Compiling quotations for repair works noted from Engineer reports, telephone calls and sub-contractor quotations, passing them to Operations Manager for approval.
* Creating purchase order's for materials required for works from Engineer's and ordering materials from suppliers in advance of works being carried out.
* Co-ordinating and managing tasks to ensure maintenance delivery within allocated budget and time-scales.
* Keeping up to date with customer spend limits on reactive jobs and applying for additional monies when required.
* Reporting IT faults with IT support facility for tablet faults etc.
* Supporting Operations Manager as required with production of client reports.
* Providing report to Operations Manager weekly on progress/status on all open jobs.
* Involvement in regular WIP reviews and work to reduce WIP levels.
* Checking of Engineer's time sheets for accuracy.
Experience/Skills:
* Previous experience in an administrator position as full training will be given.
* Excellent telephone manner.
* Ability to organise own workload, work well under pressure making sure deadlines are met and respond quickly to changing priorities
* Effective working relationships with peers, line managers and with external customers and clients
* Good knowledge of customer spend limits on reactive jobs and have the ability to apply for additional monies when required
* Good working knowledge of computer packages; Word, Excel and Outlook
Offering:
* Hours are Monday to Friday; 8am-4:30pm
* Salary is £26,734 per annum
* On-site Parking
* Standard Holiday entitlement is 30 days which increases after 2 years service.
* Perk Box Scheme - gain points for free cinema tickets etc
* Health Shield & Company Pension Scheme
Not the job for you but know someone who would be perfect for the role? Why not refer a friend? If they are successfully placed in the role, you will receive £250 worth of vouchers? Refer a friend