Responsibilities
* Serve as the primary customer contact throughout the implementation lifecycle, from kickoff through go-live.
* Manage multiple small to mid-sized implementations concurrently, ensuring milestones, timelines, and expectations are met.
* Deliver projects on time using TrueCommerce implementation best practices and methodologies.
* Identify risks or issues and escalate appropriately to ensure successful go-live.
* Train customers on solution functionality and best practices through webinars and one-on-one sessions.
* Ensure customers are prepared to use the solution effectively at go-live.
* Provide clear, timely project status updates and maintain project records in NetSuite PSA.
* Collaborate with internal teams to resolve software, mapping, and integration issues.
* Document implementation issues and lessons learned to support continuous improvement.
* Deliver implementation services for ECommerce applications, assisting in set-up, deployment and deployment activities, configuration, integration & troubleshooting for both customers and internal teams.
* Conduct thorough Quality Assurance testing of the platform to ensure reliability and high-quality releases.
* Address client feedback logs and support tickets promptly, ensuring timelines and expectations are met.
* Evaluate incoming software development requests, organizing and validating requirements and preparing clear handovers for the development team.
Requirements for Success
* Hold or be working towards a recognized Prince2 Project Management qualification. (Essential)
* 3+ years of experience coordinating or executing software implementation projects with limited supervision.
* Experience working with high-volume customers and managing multiple concurrent tasks.
* Prior experience training customers on software applications.
* Experience configuring and testing software solutions.
* Proficiency with Microsoft Office and internet-based applications.
* Experience supporting SaaS or software implementations.
* Understanding of EDI, B2B commerce, and supply chain processes (preferred).
* Ability to manage multiple projects and priorities simultaneously.
* Strong analytical, troubleshooting, and problem-solving skills.
* MS SQL Knowledge (Essential)
* ERP Knowledge (Preferred).
Location
This role is Hybrid and based in our Port Talbot office Tuesday, Wednesdays and Thursdays.
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