Head of Customer Operations Location: Epsom, Surrey (office-based with hybrid options after probation) Salary: Base 40-50k £70,000 OTE (base + bonus, negotiable based on experience) Start Date: July 2026 No sponsorship offered About Our Client Our client is an innovative SaaS company delivering digital engagement and communication solutions to local government, housing associations, and public sector organisations across the UK. They're experiencing strong growth and need an experienced operational leader to manage and scale their customer operations function as they continue to expand their client base. This is a fantastic opportunity to join a forward-thinking business where you'll have genuine impact, work closely with senior leadership, and help shape the customer experience for some of the UK's most important public services. The Role We're looking for a highly organised and customer-focused Head of Customer Operations to lead the day-to-day delivery of customer support, onboarding, service management, and operational excellence. You'll manage a multi-disciplinary team including support specialists, onboarding managers, digital outcomes experts, and marketing support staff. You'll be responsible for ensuring exceptional service delivery, managing escalations, coordinating with product and technical teams, and continuously improving processes and workflows. This isn't just a suppo...