Head of Operations
Location: Hybrid – Hambi Media HQ, Oval, Central London
Salary: Salary + Performance Bonus + 27 Days Paid Holiday + Benefits
Overview
Hambi Media is one of the UK’s fastest-growing performance creative agencies for eCommerce brands. We produce high-performing content for platforms like Meta and TikTok, partnering with bold brands such as The Essence Vault, Space Goods, Hairburst, 47 Skin, and more.
As a lean, fast-moving agency of 40+, we’re looking for a Head of Operations who thrives in small to mid-sized creative environments. This role is perfect for someone who has led operations in agencies without layers of process or hierarchy, who knows how to build, fix, and lead simultaneously, and who genuinely loves getting creative teams to do their best work.
Your Role
You’ll take ownership of operational leadership across the creative team—ensuring systems work, people perform, and delivery is seamless. Sitting across strategy, production, and delivery, you’ll be the operational heartbeat of the business, working closely with the Creative Director, client leads, and production heads.
Key Responsibilities
Team Leadership & Culture
* Lead, manage and mentor a growing team of Creative Strategists.
* Foster a culture of accountability, continuous learning, and high-performance across the team.
* Build scalable team structures and performance frameworks that align with business growth.
* Set long-term team goals and ensure they align with client and agency-level commercial objectives.
Workflow & Delivery
* Build and optimise cross-functional workflows between creative, strategy, production, and media teams.
* Implement and iterate systems and tools (e.g. Notion, Trello, Asana, etc.) to improve efficiency and visibility.
* Own resource planning, project timelines, and day-to-day operational oversight.
* Lead initiatives to streamline collaboration and reduce delivery delays or creative bottlenecks.
* Establish clear processes for identifying and resolving delivery or output bottlenecks before they escalate.
Performance & Data
* Define, track, and improve KPIs tied to creative delivery, team utilisation, campaign turnaround time, and content performance.
* Use campaign data and team feedback to refine workflows and boost output quality.
* Translate creative performance data into operational changes that improve future results.
* Address underperformance with actionable strategies and feedback loops.
Strategic Operations
* Work with the Creative Director and senior leadership to shape the operational strategy of the creative department.
* Act as a senior sounding board for campaign direction, delivery feasibility, and internal problem-solving.
* Present operational insights and creative performance results to senior stakeholders in a clear, business-focused format.
* Take ownership of processes that link creative outputs with strategic, commercial outcomes.
Team Development & Training
* Build and lead internal training and onboarding programs that upskill team members across creative, strategy, and production disciplines.
* Create clear progression paths for team members at different levels of seniority.
* Champion values-led leadership—supporting team wellbeing, growth, and retention.
Innovation & Technology
* Evaluate and implement tools (including AI-powered ones) to improve workflow, automate admin tasks, and optimise output.
* Ensure the creative team understands and embraces new tools that improve performance or simplify operations.
* Explore AI to inform creative development through data-driven insight, persona building, or smart automation.
Who You Are
* You’ve led operations in a small or mid-sized creative, content, or marketing agency (not just big holding companies).
* You know how to scale teams, streamline messy processes, and maintain standards in fast-changing environments.
* You’ve led campaign delivery that didn’t always go perfectly—and know how to fix it based on data and feedback.
* You’re analytical but human—you understand both KPIs and people.
* You’re a natural systems builder who doesn’t over-engineer but always improves.
* You’re an excellent communicator and a bridge between creative minds and commercial priorities.
Experience & Skills
* 5+ years in a creative operations, delivery, or project leadership role.
* Demonstrated experience scaling teams and building systems from scratch in fast-growth agencies.
* Familiarity with creative workflows including UGC, high-production shoots, post-production, design, and performance marketing.
* Confident with data interpretation, campaign performance metrics, and optimisation processes.
* Comfortable presenting strategy, performance results, and change proposals to founders or senior stakeholders.
Why Join Hambi Media?
o Client Portfolio: Work with top-tier D2C and e-commerce brands across various industries.
o People First: Join a team of high-performing, ambitious creatives and strategists who value excellence and collaboration.
o Career Growth: Shape a growing department and be a key player in agency scale and success.
o Hybrid Flexibility: Work from our Central London HQ and enjoy remote flexibility.
o Benefits Package: Private health, 27 days paid holiday (+ birthday off), flexible work abroad scheme, and regular team socials.
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