Responsibilities
* Lead the business performance of the home alongside the Registered Manager, delivering agreed income, occupancy, cost and surplus targets
* Ensure high standards of service, cleanliness and hospitality through effective leadership of housekeeping, catering and maintenance teams
* Work in partnership with the Registered Manager to maintain quality standards, prepare for inspections, and meet regulatory requirements
* Oversee the administration of the home, including staffing, rotas, payroll information, recruitment, training records and compliance
* Contribute to a well-led, positive and values-driven culture, promoting Pilgrims' Friend Society's ethos and "The Way We Care"
* Support staff development, wellbeing and morale through effective supervision, appraisal, performance management and engagement
* Manage resident applications, fees, contracts and family communications, ensuring excellent customer care and responsive complaint handling
* Take responsibility for health, safety and compliance matters when on duty, including fire safety and liaison with external bodies
* Oversee property, maintenance and supplier relationships, working with Property Services to ensure the home is safe and well maintained
* Provide visible leadership in the pastoral and spiritual life of the home, supporting devotions, community engagement and relationships with local churches
Skills and Experience
* Willing and able to take a lead in maintaining the Christian ethos of the home
* Management experience in a business setting
* Comfortable with writing business communications to staff and residents as well as authorities
* Ability to communicate effectively at all levels whilst maintaining confidentiality
* Ability to lead, motivate and encourage staff to give of their best, and have people‑leadership and management experience
* Able to work under pressure and provide calmness in all situations
* IT literate (including Microsoft Word, Excel, Outlook and the Internet)
* Willing to be flexible in the working pattern and are prepared to participate in training and attend relevant staff meetings
* Applicants must be evangelical Christians (This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010)).
Hours
40 hours a week, usually worked over 5 days.
"On‑call" cover is required on a rotating basis to meet demands. Please get in touch for more information about working patterns.
Benefits
* £45,000 to £50,000 per annum
* Relocation support (to be discussed)
* 5 weeks' paid holiday per year as well as bank and public holidays
* On‑going training and support
* Team events
* Pension scheme
* Care Friends referral
* Medicash
* Perkbox – including an Employee assistance programme
* Long‑standing service rewards
* Birthday rewards
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