As an Onsite Service Engineer, you will be the first point of contact for maintaining and supporting cutting-edge print and IT devices at our clients site. Your role is critical in ensuring smooth operations, resolving technical issues, and delivering exceptional customer satisfaction.
Key Responsibilities:
* Diagnose and repair devices to ensure minimal downtime.
* Monitor devices proactively using advanced software.
* Provide training and guidance to clients, empowering them to maximise productivity.
* Collaborate with Apogee and client teams to meet service-level agreements.
* Manage onsite stock of consumables and spare parts effectively.
* Adhere to health and safety standards, along with security and data integrity protocols.
A typical working pattern for this role is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This is onsite 5 days per week.
Flexibility:
We are committed to supporting a work-life balance and are open to considering flexible working arrangements, including part-time hours or alternative schedules, depending on the role and business needs. These can be discussed during the application process. We encourage applications from individuals with commitments outside of work who are seeking a role that suits their needs.
Apogee reserves the right to close thi...