Responsibilities
* Assist the Operations Manager and coordinate and control all aspects of service delivery in a safe and compliant manner, ensuring that we deliver a first class customer experience.
* Responsible for day to day management of the service delivery, including the dynamic allocation of work to vehicles/routes.
* Proactively communicate with customers, providing status updates and maintaining contact with drivers throughout the day.
* Upon drivers return to the depot, they will ensure that the debrief process is completed in line with business policy and procedure with any necessary action or updates being reported and escalated as required.
* Driving an engaged workforce with our frontline colleagues and being responsible for supporting drivers, pro-actively acting on issues identified on the rounds.
Qualifications
* Experience operating within a customer centric environment.
* Able to demonstrate a strong understanding of transport compliance and WTD.
* Good communication skills communicating with people of all levels specifically including drivers and frontline employees.
* Experience working within a similar environment within logistics/transport.
* Transport CPC - desirable.
* Knowledge of operating other waste management facilities - desirable.
Benefits
* Eligible for an annual performance bonus
* 25 days of annual leave
* Access to our company pension scheme
* One paid days leave every year to volunteer and support your community
* Ongoing training and development opportunities, allow you to reach your full potential
EEO Statement
We’re also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
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