Overview
Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Clinic Coordinator in our Malahide Clinic. In this very exciting new role at ThérapieClinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals and sales performance.
Key Responsibilities
Client Satisfaction
- Deliver outstanding client service from first contact to follow-up
- Proactively manage online reviews and resolve complaints efficiently
Revenue Growth
- Maximise clinic efficiency through smart diary and booking management
- Manage stock accurately, including AWI deductions
- Drive and convert consultations with strong upselling and cross‑selling
- Meet KPIs for consultation success, walk‑in conversions, and average spend
- Ensure a seamless check‑in/out journey for every client
AWI Performance & Growth
- Promote skin consultations and identify upsell opportunities via forms
- Track AWI stock, ensure clinical room standards, and handle client retention calls
Qualifications and Skills
- Qualified Beauty Therapist
- Proven experience in client experience management, customer service, or a similar role.
- Excellent communication and interpersonal skills.
- Strong analytical and problem‑solving abilities.
- Ability to manage multiple tasks and priorities in a fast‑paced environment.
- INDHP
Perks and Benefits
- Uncapped commission structure
- Free laser hair removal, free EmSella, and generous discounts on skin, AWI and body treatments
- Spouse and family discounts
- 10% off Thérapie Fertility & Optilase treatments; one free treatment cycle of IVF/ICSI/RIVF after two years of service; free laser eye surgery after two years of service
- Discounts on leading skin brands & treatments (Murad, Skin Theory)
- Career progression and management training, promotion from within
- Full week of paid training in academy
- Extra day off on landmark birthdays
- Longevity bonus: extra annual leave after two years
- Employee Assistance Scheme providing confidential support services
