PTS Non-Emergency Ambulance Controller - Zero hours worker
Join to apply for the PTS Non-Emergency Ambulance Controller - Zero hours worker role at London Ambulance Service
PTS Non-Emergency Ambulance Controller - Zero hours worker
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Join to apply for the PTS Non-Emergency Ambulance Controller - Zero hours worker role at London Ambulance Service
Job Summary
Would you like to be part of a team delivering an invaluable service to the patients of Yorkshire & North Lincolnshire? Would you like to work for an ambitious and challenging organisation which will share your passion for high quality patient care?
Job Summary
Would you like to be part of a team delivering an invaluable service to the patients of Yorkshire & North Lincolnshire? Would you like to work for an ambitious and challenging organisation which will share your passion for high quality patient care?
Here at Yorkshire Ambulance Service (YAS) we have exciting developments and opportunities lined up over the next few years. We are looking for individuals who are highly motivated, enthusiastic and committed to work as PTS Non-Emergency Ambulance Controller within PTS Logistics.
This Vacancy is for a zero hours worker.
Candidates who have previously applied within the last 3 months cannot reapply.
Main duties of the job
The role will require you to work to agreed objectives, to assist with the delivery of contractual Key Performance Indicators (KPIs).Working with the aid of a computerised scheduling system the post holders will be responsible for scheduling patient transport requests to ambulance resources on the day of travel.The ability to communicate on all levels is essential and the successful applicant must be able to work on their own or as part of a team and use their own initiative.
About Us
Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.Benefits:
* Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)
* 27 days annual leave, increasing to 33 with service.
* Contributory Pension.
* NHS Discounts including shops, restaurants, gyms etc.
* Car lease and other salary sacrifice schemes.
* Dedicated employee assistance and counselling service.
* Opportunities for research participation, career progression and ongoing development.
* Well respected, committed and supported staff networks for our workforce.
Check out our YAS One Team Simulation! https://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/yas/yasoneteam/index.html
Date posted
22 April 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,071 to £25,674 a year Per annum, Pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
174-PTSNEAC-260325
Job locations
Springhill 1
Brindley Way
Wakefield
WF2 0XQ
Job Description
Job responsibilities
You Will Have
Experience of working in a patient/customer focused environment
Understanding of performance standards and customer care
Excellent interpersonal skills
Excellent verbal and written communication skills
Excellent telephony skills
For full role responsibilities please see attached job
Responsibilities
Job description Job responsibilities
You will have:
Experience of working in a patient/customer focused environment
Understanding of performance standards and customer care
Excellent interpersonal skills
Excellent verbal and written communication skills
Excellent telephony skills
For full role responsibilities please see attached job
Person Specification
Experience Essential
* Experience of working in a patient/customer focused environment
* Understanding of performance standards and customer care
Desirable
* Experience of working with a computerised scheduling system
Educational Achievements Essential
* GCSE (grades A to C) or equivalent level 2 qualification e.g. NVQ, including English or other appropriate subject/s
* ICT literate, including good key board skills and knowledge of Microsoft Office based products e.g. Word and Excel
Skills & Abilities Essential
* Ability to work to high standards of quality, including when working to strict deadlines
* Excellent verbal and written communication skills
Person Specification Experience Essential
* Experience of working in a patient/customer focused environment
* Understanding of performance standards and customer care
Desirable
* Experience of working with a computerised scheduling system
Educational Achievements Essential
* GCSE (grades A to C) or equivalent level 2 qualification e.g. NVQ, including English or other appropriate subject/s
* ICT literate, including good key board skills and knowledge of Microsoft Office based products e.g. Word and Excel
Skills & Abilities Essential
* Ability to work to high standards of quality, including when working to strict deadlines
* Excellent verbal and written communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Yorkshire Ambulance Service NHS Trust
Address
Springhill 1
Brindley Way
Wakefield
WF2 0XQ
Employer's website
https://www.yas.nhs.uk/ (Opens in a new tab)
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Part-time
Job function
* Job function
Accounting/Auditing and Finance
* Industries
Hospitals and Health Care
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