Operations Manager
Are you a tech savvy problem solver with experience in setting up standard operating procedures for office functions, events and membership services? Do you have experience working for membership organisations? We have the perfect job for you!
Our client is a small but mighty membership organisation specialising in safe, environmentally responsible, and reliable maritime shipping. They have created a new role in the organisation to ensure the efficient functions of office operations, financial processes, event logistics, and supporting communications. The role is a pivotal role in the organisation, freeing senior leadership to focus on strategic priorities that will build and solidify the organisation as a leader in their field.
Role: Operations Manager
Role Type: Permanent
Salary: up to £70,000 (flexible depending on experience)
Benefits: Healthcare benefit or cash in lieu, season ticket loan, Pension, Option to choose salary sacrifice for NEST, 25 days annual leave in addition to the 8 public holidays
Location: Central London
Key Responsibilities
Governance & Compliance
Create, maintain and update office procedures, induction packs, and compliance documentation.
Support HR processes (contracts, appraisals, recruitment coordination) in cooperation with the available external HR consultant.
Ensure adherence to the organisation's Bye-Laws and registration requirements.Financial Management
Prepare and monitor annual operational Secretariat budget.
Oversee event budgets and track expenditure against forecasts.
Manage contract follow-up for venues, AV suppliers, and consultants.
Liaise with Finance Manager for reconciliations, VAT returns, and audit preparation.Office & Team Management
Line-manage operational staff including Reception/Admin, Membership Manager, and Finance Manager.
Allocate tasks, monitor performance, support and provide professional development.
Ensure smooth day-to-day office operations and vendor management.
Event Coordination
Lead logistics for Board meetings, webinars, and workshops.
Negotiate and manage contracts with venues and service providers.
Maintain a centralised event calendar and contract register.Communications Support
Assist in producing authoritative content for newsletters and member updates.
Coordinate video production and webinar organisation.
Work with external agencies for branding and media projects.Digital & Process Improvement
Drive implementation of new membership database and digital tools.
Identify opportunities for automation and efficiency improvements.
Ensure close communication with IT provider and optimise IT applications in office.Skills & Qualifications
Degree in Business Management, Communication/Media, IT, History/Social Sciences/Languages etc. or equivalent would be advantageous for this role
Strong organisational and leadership skills.
Financial literacy (budgeting, reporting).
Experience in event management and vendor negotiation.
Excellent written and verbal communication skills.
Familiarity with digital tools (IT, CRM, webinar platforms).The goals of the role are to:
Enhance operational resilience.
Improve member experience.
Support strategic goals of governance, engagement, and knowledge management.
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