About the apprenticeship
Duties
You will work as part of a team of five who will receive telephone calls and registration cards from expectant parents for accurate processing to the Baby Bundle system. Where data is absent the parent will be contacted to complete the registration.
Parents will call the helpline with a range of queries and a willingness to learn about the Baby Bundle initiative is essential.
You will also manage telephone calls from midwives, health professionals and social workers.
You will report to the Baby Bundle Team Lead.
Additional information
Full training on systems will be provided to the right candidate.
22 days annual leave, plus bank holidays + birthday off + Christmas wellbeing day
Please note that the office is close to transport links.
Requirements
Qualifications
No minimum requirementsAbility to communicate confidently in Welsh (speaking and writing) where Welsh is the customers’ preferred language - desirable, NOT essential
Ability to work as part of a team
Fast accurate data entry skills
Excellent attention to detail
Organised and ability to multi-task
Excellent telephone manner
Good communication skills at all levels and an empathetic nature
MS Office Skills
Flexible attitude
Bring to the front any matters of concern as they arise
Skills
Ability to communicate confidently in Welsh (speaking and writing) where Welsh is the customers’ preferred language - desirable, NOT essential
Ability to work as part of a team
Fast accurate data entry skills
Excellent attention to detail
Organised and ability to multi-task
Excellent telephone manner
Good communication skills at all levels and an empathetic nature
MS Office Skills
Flexible attitude
Bring to the front any matters of concern as they arise
Welsh language
Welsh spoken skills: No
Welsh written skills: No
If you are interested in doing an apprenticeship through the medium of Welsh or bilingually, please contact the training provider to find out if it is available.
Training provided
Training provider
Educ8
Qualification
Business Admin Level 2
Disability confident
Is this employer disability confident: Yes
What is disability confident?
Disability confident employers are committed to offering equal opportunities for people with disabilities and health conditions.
Employer details
Case-UK
Suite 1, Triangle Building Centre
Triangle Business Park
Pentrebach
CF48 4TQ