We Offer
* 33 days’ annual leave
* £35,000 – £40,000 OTE
* Flexible leave
* Generous employee discounts
* Work laptop
* Access to over 300+ free online training courses
* Private healthcare
* Workplace pension
* …and much more
Hours
Full time: Monday – Friday 9am – 5pm
About The Role
Our Training Advisors are responsible for dealing with inbound enquiries from private individual customers and businesses, selling our vast portfolio of training courses and promoting our apprenticeships. This role also includes managing a database of SME customers, exploring and developing new training requirements within our cash sale database and closing opportunities.
Day-to-day duties
* Dealing with web enquiries and ITA funded training enquiries.
* Dealing with all new inbound sales calls and walk‑in enquiries.
* Converting customer enquiries into sales in an efficient and timely manner.
* Managing a database of SME customers.
* Communicating with multiple departments internally to effectively manage bookings.
* Exploring and developing new training requirements within our cash sale database and closing the opportunities.
* Promoting GTG's products over the phone with customers.
* Maintaining accurate and up to date client records.
Essential Skills
* Ability to show initiative
* A positive and enthusiastic attitude
* A high level of interpersonal skills and the ability to quickly develop a positive rapport with customers
* Highly organised and excellent Time Management skills
* Excellent customer service and communication skills (verbal and written)
* Competency in using Microsoft Excel and CRM systems
* A team player
* Commitment to equality and diversity, customer service and quality assurance
* Be flexible and responsive to employer needs
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
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