* Permanent Full Time (37.5 hours) - Permanent
We’reexpanding our B2B capabilities across the UK and investing for sustained growth. We combine the power of Screwfix’s scale, supplychainand digital platforms with tailored B2B propositions,pricingand service models. Our ambition is to make B2B buying fast,simpleand reliable, removing friction through seamless digital journeys, dependableavailabilityand service that customers can rely on.
Imagine leading the team that sets the pace for how we win, grow and retain some of the most important customers in our B2B world. As Senior Manager, Key Accounts, you’ll turn strategy and insight into action that moves the numbers, shaping how we show up in priority sectors and driving commercial results through clear direction, sharp sales discipline and a team that performs at its best.
You’ll lead a group of National and Regional Account Managers who look to you for pace, clarity and drive. Together, you’ll deliver sustainable revenue growth, stronger profitability and long‑term customer loyalty, all while building a high‑quality pipeline of new opportunities. This is your chance to create a performance‑led culture built on coaching, accountability and empowerment, where people feel supported to push further and proud of what they deliver.
And because you operate at a senior level, your influence extends beyond the team. You’ll bring the voice of Key Accounts into the wider B2B agenda, shaping decisions, priorities and programmes that make it easier for your sector, and the business to win. This is a role for someone who thrives on momentum, loves unlocking talent, and wants to leave a mark on a fast‑growing part of the organisation.
What's in it for you?
* Competitive performance related bonus
* Company car or allowance of up to £6,500 per annum
* 33 days' holiday (including bank holidays, 5 of which can be taken flexibly)
* Hybrid working with up to 2 days working from home
* Flexible start and end times around core working hours
* Private Medical Care (Individual – Family care)
* Buy More Holiday - eligible colleagues can boost their holiday allowance by up to one extra week
* EV Car Scheme in Partnership with Tusker - eligible colleagues can lease a brand-new or pre-loved electric vehicle
* Up to 14% employer pension contributions
* Life cover up to 4x your salary
* Health cash plan and discounted gym memberships (up to 25% savings)
* 20% discount at Screwfix and B&Q
Sector Strategy & Performance Oversight
* Set and own the commercial strategy for the sector, balancing the need to expand existing accounts with the pursuit of new business opportunities.
* Oversee the full account portfolio for the sector, ensuring growth,retention, and profitability targets are met through both deepening existing relationships and acquiring new customers.
* Monitor sector performance, using data and market insight to identify trends, risks, and opportunities for both account expansion and new business development.
* Lead the annual planning process for the sector, setting clear priorities and KPIs for the team that reflect both growth of current accounts and acquisition of new ones.
Sales Negotiations & Critical Conversations
* Lead on high-value, complex sales negotiations and critical customer conversations within the sector.
* Act as the escalation point for major commercial issues, ensuring effective resolution and customer satisfaction.
* Build and maintain strong relationships with senior stakeholders in key accounts and across the sector.
Coaching, Team Leadership & Management
* Lead, coach, and develop a team of Key Account Managers within the sector pod, fostering a high-performance culture.
* Provide regular feedback, coaching, guidance and support to drive individual and team performance.
* Ensure the team is aligned to sector strategy and empowered to deliver against objectives.
* Champion best practice sharing and collaboration across the sector pod.
* Manage and develop direct reports, providing regular coaching and feedback to deliver team objectives
Escalations & Major Interventions
* Act as the primary escalation point for significant sector issues, interventions, or customer challenges.
* Lead on crisis management and resolution for major incidents impacting the sector portfolio.
* Represent the sector at senior leadership forums, contributing to wider B2B strategy and initiatives.
Operational Excellence
* Drive internal stakeholder engagement to support initiatives that drive growth in share of wallet across key accounts, and deliver on strategic programs including PiPo, App, CRM, and other business-critical initiatives
* Ensure compliance with commercial frameworks, pricing structures, and governance processes
* Maintain accurate CRM records and provide regular reporting on account performance and pipeline
* Maintains awareness of market insight and trends, uses this and insight form networks to support and influence continuous improvement and change in what do
* Proven track record in B2B account management, demonstrating success in both expanding existing accounts and securing new business.
* Strategic commercial acumen, with experience setting and executing sector or portfolio strategies that balance account growth and new customer acquisition.
* Advanced negotiation and influencing skills, with a history of closing complex, high-value deals and building long-term relationships.
* Demonstrated ability to lead and develop high-performing sales/account management teams, fostering both a growth mindset and a focus on customer retention.
* Strong analytical skills, able to use data and market insight to identify opportunities for account expansion and new business development.
* Excellent communication, stakeholder management, and relationship-building skills at senior levels, with the ability to engage both existing and prospective customers.
* Proficiency in CRM systems and business analytics tools, with the ability to track pipeline, performance, and sector trends.
* Ability to work cross-functionally and influence across a matrix organisation, collaborating to deliver sector objectives.
* Sector-based experience in hotels and leisure, facilities management, or industry and construction is desirable.
Financial wellbeing
* Wagestream access to track earnings and save
* Access to the Kingfisher Share Scheme
* Exclusive offers and discounts via our Hapi app
* Cycle-to-work scheme and savings on bikes
Every day benefits
* Career progression and development programmes
* Coaching and mentoring to help you thrive
* Access to wellbeing resourcing including PepTalk
Recruitment Process
We review applications on an individual basis, and if we feel you would be a good fit we’ll invite you for a call or Teams video for an informal chat about the role, and to see if we’re a good fit for you. From there you can expect a comprehensive process, with regular contact from the Talent Acquisition team who are always available, for any queries you may have.
We value open and honest conversations and collaboration, giving you a chance to learn about what we are doing in an informal and friendly environment. We want to know about you and why you feel that this is the opportunity that excites you.
Sustainability at Screwfix
We’re committed to building a better future for our community and our planet. That’s why we’re doing everything we can in six key areas: eliminating carbon emissions, reducing and recycling waste, sourcing responsibly, keeping products in use for longer, selling more sustainable products and providing sustainable packaging. We’re on a mission to put sustainability at the forefront of everything we do. Join us.
We’ve worked hard to create a culture of inclusivity and genuine community. We’re a company built on teamwork, and the best teams are ones in which everyone can share their view. Whatever your background, however you identify, you’ll be listened to, encouraged, and given the tools and training you need to get ahead. You’ll always know where you are with us. We’re open. We’re fair. And we believe in opportunities for everyone.
Please let us know at careers@screwfix.com if you need any additional support or adjustments when it comes to your application.
NO AGENCIES PLEASE
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Bonus
We believe that success should be shared and hard work should be rewarded. Our yearly bonuses are based on our business targets and measures.
Cycle to work
Whether you’re a keen cyclist or looking to take up a healthy hobby, enjoy savings of up to 25-39% on bikes and accessories through the Cycle to Work Scheme.
High Street Shopping Discounts
As well as discounts at Screwfix and B&Q, you can save money at other major high street retailers.
Share Plans
Become a Kingfisher shareholder with a variety of schemes to choose from.
Look after your mind and body with 20% off a Nuffield Gym membership, starting with a Health MOT and free 7-day pass.
Simply Health
From dental care to acupuncture, you can customise your health plan and claim back money for treatments.
Long Service Awards
From extra pay to bonus holiday days, we’ll celebrate your milestones with tangible rewards. It’s our way of thanking you for building a career with us.
Pension
With our award-winning pension plan, you choose your contribution amount and we add as much as 14% per month.
Life Cover
If you opt into our pension scheme, you’ll receive up to 4x your annual salary through Death in Service payment.
Retail Trust
Look after your mental health with free wellbeing resources, including a confidential counselling service.
Screwfix and B&Q Discounts
As a member of the Kingfisher group, you’ll enjoy 20% off all B&Q and Screwfix products.
Mind Training
We’ve partnered with Mind, the UK’s leading mental health charity, to our colleagues the support and tools needed to look after your mental health.
Screwfix Community
Whether you’re working from our stores, our offices or your home, you can easily stay in touch with colleagues and access the resources you need.
Self-Development
Whether you want to advance your job related skills or learn how to play the guitar, take advantage of our amazing learning tools on offer such as LinkedIn Learning.
Enhanced Family Leave
Our Enhanced Family Leave policy and resources are inclusive for all parents and include competitive pay terms, going above and beyond statutory requirements.
Training programmes
We’re growing, and we want our people grow with us. That’s why we pull out all the stops to make sure our people continue to learn and develop new skills. It’s all about giving you the tools to build a career that’s right for you.
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Open Development Programme
You can take your career almost anywhere at Screwfix. Whether you want to side-step into another department or expand your business knowledge, this programme offers a huge range of learning modules and is open to all colleagues.
For those looking to step into management, this programme focuses on action-based learning. Under close mentorship, you’ll develop leadership skills as you take on real business challenges.
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“It’s a really diverse opportunity to see your work come to life across some of the biggest platforms - whether it be magazines, radio, tv, newspaper. It’s really exciting.”
“Lots of other business areas look to us to help them understand customer data and give them support. There’s lots of responsibility.”
“Lots of other business areas look to us to help them understand customer data and give them support. There’s lots of responsibility.” Sully Lawrence | Data Scientist
“When the opportunity came up to do this job I totally put everything into it, it's what I've wanted to do for years.”
“When the opportunity came up to do this job I totally put everything into it, it's what I've wanted to do for years.” Immy Love | Screwfix Live Marketing Manager
Be yourself
at Screwfix
We all do better when we’re celebrated for who we are. Which is why a warm, equal and inclusive culture is integral to our culture at Screwfix. Our Employee Inclusion Network, 'Us', helps colleagues to share ideas and work collaboratively in pursuit of a fairer, more diverse workplace. With the support of our leadership team, ‘Us’ is comprised and led by true Ambassadors for Diversity & Inclusion. It’s an open space where colleagues can share experiences, learn about allyship, and ultimately, feel free to be themselves.
Head Office
Our Head Office is in Yeovil, Somerset: a beautiful location in the heart of the West Country. Within easy reach of London, working flexibly in Somerset offers a great balance of tranquillity and opportunity.
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Trade House, Houndstone Business Park, Mead Ave, Yeovil BA22 8RT
Application process
Apply
Applying online is simple. Fill in some basic details and upload your most recent CV. If you’re applying for a S.A. you’ll also need to complete a Situational Judgement Test.
Interview
Prior to your interview, we recommend a thorough read of our careers page and even a trip to your local Trade Counter, to learn as much about us as possible. Your interview will consist of competency-based questions, and a chat about your experience, knowledge of Screwfix and the role you’ve applied for. Interviews may be held on the phone or over video chat, followed by a visit to store to meet the team.
Offer
If we think we’re a good match, we’ll make you an official offer. Once you’ve accepted and we’ve completed the pre-employment checks, you’ll receive your shiny new contract.
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