1st Line Support Engineer MSP - Central London Up to £30,000 Are you a confident 1st Line Engineer with experience in a Managed Service Provider (MSP) environment? Do you thrive on delivering excellent customer service and want to be part of a company that truly supports your growth? We’re working with a leading MSP based in Central London that’s looking for a proactive and ambitious 1st Line Support Engineer to join their support team. Key Responsibilities: * MSP background essential - you're used to a fast-paced, client-focused environment * Strong experience with Microsoft Office 365 (Outlook, Teams, SharePoint, OneDrive) * Familiarity with ticketing tools like ConnectWise or similar RMM/PSA platforms * A can-do attitude with a passion for IT support and customer service * Excellent troubleshooting and communication skills Key Requirements: * MSP - Experience 1 year * Microsoft 365 Suite * Windows 10/11, Active Directory * ConnectWise (or similar service desk tool) * Networking fundamentals (DNS, DHCP, VPNs – basic level) * Excellent customer service skills * Proactive and can do attitude * Real team player qualities If you're ready to take on a new challenge and have what my client is looking for please apply for immediate consideration