Resident Liaison Officer (RLO) - Social Housing £22/hr Umbrella or £17/hr PAYE | Harrow, North West London Are you a compassionate and proactive communicator with a talent for building relationships Do you have experience liaising with residents, ideally within social housing or property maintenance We have an immediate opportunity for a Resident Liaison Officer to join our team in Harrow, North West London. You'll play a vital role in our ongoing refurbishment programme. The work will involve a combination of SHDF (Social Housing Decarbonisation Fund) works and Kitchen & Bathroom replacements, ensuring residents are well-informed, supported, and happy throughout the projects. What You'll Be Doing As our RLO, you'll be the friendly and reliable face of our projects. Your key responsibilities will include: Primary Point of Contact: Serving as the main liaison between residents and the project team, ensuring clear, consistent, and timely communication. Resident Engagement: Conducting pre-commencement visits, explaining planned works (e.g., insulation, kitchen/bathroom installations), and managing expectations. Query & Complaint Resolution: Proactively addressing resident concerns, questions, and complaints with empathy and efficiency, escalating complex issues as needed. Access Management: Coordinating and gaining access to properties for surveyors and trades, ensuring residents are given sufficient n...