3 - 4 Month Contract With A Local Authority
Role Purpose
Reporting to the Central Service Charge Manager, the Central Service Charge Analyst is responsible for delivering a high-quality service to service charge payers and internal stakeholders. The role will work collaboratively with colleagues across Southern Housing to support the transformation and continuous improvement of the organisation’s service charge delivery model.
Key Responsibilities
* Provide a responsive and professional internal customer service for all central aspects of service charge delivery, in line with service expectations and KPIs.
* Support colleagues across the business with service charge queries, data requests, and guidance.
* Compile, analyse, and present service charge-related information to support the wider Service Charge team.
* Create and maintain Key Performance Indicators (KPIs) and other performance metrics to monitor and measure team effectiveness.
* Support the calculation and allocation of service chargeable expenditure.
* Prepare, validate, and load data through various systems to enable accurate calculation of charges.
* Maximise income recovery by ensuring charges are correctly coded and allocated.
* Identify opportunities to increase efficiency and improve data collection by automating and optimising data workflows.
* Monitor and audit data quality to support validation, cleansing, and improved accuracy.
* Support the development and embedding of new systems, processes, and procedures aligned to the transformation of service charge delivery.
* Review and maintain procedures and process maps to ensure consistency and accuracy in service charge setting.
* Support the wider team with data collection and analysis of service chargeable income and expenditure as part of the annual budget and setting cycle.
* Assist with year-end certification activities, including liaising with external auditors and providing evidence for service chargeable expenditure.
Requirements
* Excellent financial and numerical skills.
* Strong analytical capability, with experience working with large and complex datasets.
* Good understanding of residential and commercial service charge management.
* Highly organised, with the ability to manage and deliver multiple tasks to deadline.
* Advanced Excel skills, including formulas, pivot tables, data cleaning, and data visualisation.
* Meticulous attention to detail and accuracy.
* Strong communication skills with the ability to explain complex data to non-technical audiences.
* Strong problem-solving and critical-thinking skills.
* Experience within housing or property management (desirable but not essential).
* Familiarity with service charge legislation or regulatory frameworks.