At Asda Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Travel Service Partner, you'll be part of a friendly team in one of our Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.
Responsibilities
* Welcoming customers, building relationships and delivering fantastic customer service
* Understanding what matters most to each customer and helping them with their travel money needs
* Putting your training into action and offering expert advice on our products and services, converting interest into sales
* Consistently work towards achieving and exceeding team sales targets
* Working in a fast-paced environment processing foreign exchange transactions and online orders accurately so our customers leave happy
* Working together as a team driving performance, delivering excellence and celebrating success together
* Following company processes and paying attention to the detail to ensure everything stays on track
* Excellent communication skills with a passion for great customer service
* Active listening to understand our customer needs and create a fantastic customer experience
* Positive, can-do attitude where no challenge is too big and a desire to make a difference each day
* Real team player who is ready to learn, grow and develop as part of our amazing team
Benefits
* Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates
* Wellbeing support: Programme to help with physical, mental, and financial wellness
* Bravo Benefits: Discounts across retail, travel, and lifestyle
* Flexible shifts – a variety of flexible shift patterns to suit different lifestyles. Voluntary overtime often available during busy seasons
* 25 days holiday + bank holidays (pro-rata)
* Monthly bonus – earn extra when you hit your targets
* Pension plan – with Scottish Widows
* Career development: Access to training, learning pathways, and internal opportunities to grow
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