About the job
The Head of Business Observability for the UK ADM Practice will play a crucial role in establishing a Business Observability practice in the UK as a vehicle to transform Managed Services for Capgemini UK clients.
Responsibilities
* Work with UK ADM engagements & Market Units in positioning Business Observability as part of our Managed Service Offer.
* Engage with leaders on accounts to develop a customized proposition on business observability for their clients.
* Coach Engagement Managers to improve Service Delivery alignment and drive business performance improvements.
* Coach existing client service delivery teams to deploy and run Business Observability solutions.
* Liaise & coordinate with capability groups across UK & India to deliver quality teams.
* Engage key partners in the market to ensure alignment of strategy and execution and create joint GTM plans.
Role Scope
* Develop industry‑specific offer packs aligning the proposition to industry challenges.
* Establish Business Observability in target accounts by working with EMs and Client Partners.
* Provide guidance to ADM Service delivery teams to ensure successful deployments.
* Work with leading observability players (Cisco, Splunk, Dynatrace, Elastic, Datadog) to identify target accounts and develop joint solutions.
Qualifications
* Strong business understanding of how observability solutions improve service delivery and business performance.
* Experience creating compelling business proposals.
* Leadership and communication skills, ability to lead teams and communicate across levels.
* Strategic thinking with a forward‑looking approach to deliver future value.
* Technical expertise in observability, data analytics & insights.
Security Clearance
Successful appointment requires obtaining Security Check (SC) clearance. Must have resided continuously in the UK for the last 5 years.
Hybrid Working
The role requires a blend of company offices, client sites, and home, with no 100% home working.
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