Perform safe and compassionate blood sample collection in line with clinical procedures. Accurately label, store, and dispatch blood samples to appropriate laboratories. Document sample collection and care coordination activities in patient records. Review patient notes to identify unmet biopsychosocial needs or opportunities for further support.
Engage with patients to coordinate follow-up actions. Act as a central point of contact for patients, promoting continuity of care. Support patients in preparing for and following up on clinical conversations. Proactively identify frequent attenders with complex needs and coordinate their care.
Signpost and navigate patients to relevant health, social, and community support services. Triage incoming referrals and direct patients to appropriate personalised care services based on individual needs and preferences. Escalate anomalies or significant patient concerns to clinical staff.