Date Posted: 2025-07-29 Country: United Kingdom Location: Liftec Express Dartford, Regus Admirals Park, Victory Way, Dartford, DA2 6QD Title: Service Province and Major Works director Location: London Deliver timely, accurate and transparent customer service, grow and maintain customer relationships, serve as the first line tie breaker/collaborator. Leadership Behaviors. Champion talent development. Lead teams and promote/foster inclusion and engagement. Key Responsibilities: - Oversee end-to-endcustomerexperience,leading teamstodeliverdailycustomer support - P&Lownershipforarea,overseeing teamstoensuredeliveryonfinancialtargetsand accurateforecastingofresourcesrequired - Provide leadership and strategic direction for large installs and oversee Project Managers from conception to successful execution - Provide leadershiptosalesand field operational teamsinpartnership withfunctionalleadersto enhanceproductivityandefficiency - Drivecontinuousimprovementincollaborationwith Delivery Operationstosupportshift/centralizationof adminactivitiesandfocus on customer - Serveastalentchampionsincludinghiring, developing,andretainingtalent - Manageandresolvecustomerissuesandescalate as necessary Role Specific skills & competences. - Collaborativeleaderthat naturallyengagesteambehindambition - Entrepreneurialattitudeandbiasforquickdecisionmakingandaction - Provencustomer centricmindsetwithpassionforserviceand continuousimprovement - Exceptionalpeoplepresence-outstandingmanager,coach,and mentor - Agilitytomovebetweensales& fieldtopicsincludingproject management toidentifybestcommercialandcustomersolution - Previousmanagementexperience,especiallyleadinglargeteams - Savvy adopteroftechnologytosupportautomation Liftec Express is a group of core specialist businesses which focus on the supply, installation, maintenance, repair and modernisation of all types of lift equipment in commercial and residential properties. We pride ourselves on delivering the benefits of a large organisation, whilst maintaining the flexibility and local delivery of a regional service provider. Our success and growth is the result of repeat business from a broad base of satisfied customers. Liftec Express is an industry leader, capable of delivering a wide range of national services to both the public and private sector, offering high levels of support and customer care. Our positive can-do approach to customer requests makes us stand out in the industry and reinforces our desire to build long-term customer relationships. We believe the culture of dedication, professionalism and the desire to succeed is found in all of our people who in turn, are our assets that make things happen for our customers. We strive to be the best which means we set big goals, rise to achieve them, and win as a team. Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com _._ Privacy Policy and Terms: Click on this link (https://www.otis.com/corporate/privacy-policy/Job-Applicant/) to read the Policy and Terms We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.