About the role:
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford.
We have created 326 apprenticeship opportunities since 2001, with over 90% completing their apprenticeship with us. This year we are pleased to announce that we are taking on 27 Apprentices, who will all benefit from a combination of hands-on working opportunities and off-site training while studying toward a formal qualification in a chosen career.
As a commitment to helping our customers live independently in strong communities, we give priority to our customers who meet the relevant criteria for the apprenticeship scheme, however, applications are open to everyone over the age of 16.
Job title: Housing and Property Management Apprentice
How long is the apprenticeship: 2 years.
Which qualification will you achieve: CIH Level 3 Certificate in Housing Practice
*Please note you may not be eligible for this Apprenticeship if you already have this qualification in this subject, however, you could be eligible for others we are advertising
What you will learn:
To develop skills and knowledge to assist in the delivery of an excellent housing service.
Gain experience in the full range of tasks within the scope of the role, including working alongside the Safety and Support Team, Money Matters Team, Leasehold, and Neighbourhood Teams.
Under supervision, you will support the full range of tasks associated with the day-to-day running of Gentoo Housing. Tasks may include supporting customers with housing-related queries, frontline, online and over the phone; carrying out a range of administrative support functions and maintaining accurate customer records.
To complete all relevant training and assessments associated with the apprenticeship within given timescales, attending college and in-house training as required.
To comply with the Groups Health & Safety policy, carrying out all tasks in an efficient and timely manner.
To comply with the Group’s customer service standards and Code of Conduct.
What we are looking for:
To make sure you will be starting on an appropriate qualification path, you will need to either already achieved or expect to achieve by September 24 a minimum of 2 GCSE (or equivalent) passes at Grade 4/C or above in Maths and English.
You will also need to be able to meet the travel requirements of the post which will mean being able to get to and from both your place of work and college.
In addition, we are looking for candidates with the following skills and attributes:
enthusiasm and a positive attitude
be keen to learn, an attentive listener who can understand and follow instructions
have effective communication skills and will not be afraid to ask questions
be a team player, willing to work hard to get the job done efficiently, and to a high standard and support their colleagues
have good customer care skills – our customers are at the heart of our business so we are looking for people who want to make a difference
be a good problem solver and logical thinker
have good attention to detail
have good I.T. skills
Some of our great benefits include:
31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year.
12:30 pm finish on a Friday.
Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover.
Access to private healthcare through the Health Cash Plan.
Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution.
Enhanced family-friendly leave
Car mileage allowance if you use your personal vehicle for business purposes.
Life assurance cover to the value of 3 times your annual salary.
Closing date:
31/05/2024