Pay: £13.00 per hour
Job Description:
Porter
Rate of Pay: £13 per hour plus tips
Hours: Minimum 30 hours per week
Based: Matfen Hall Country Hotel, Spa and Golf Estate
Reporting to Head of Reception
Overview: Matfen Hall is a privately owned five-star country house 63-bedroom hotel, spa, and golf course. Converted to a Hotel in 1999 by Sir Hugh and Lady Anna Blackett, the Hotel was purchased by Sir David and Lady Sylvia Harrison and Family in August 2020.
Since the takeover in 2020, a programme of refurbishment and repositioning of Matfen Hall has taken place, with further investment to follow. The direction of the business is to achieve 5 Red Star status within the next two years. As a Porter you will be part of the repositioning of the Hotel from its previous status as a volume wedding venue and hotel to become a luxury property offering a high-level service with a broad product offering that endears guests to stay for several nights.
The business is now in need of a Porter to join our existing team. Working with the Head of Reception to deliver an outstanding welcome to our guests, be an efficient point of contact for throughout their stay and ensuring that they leave wanting to return.
As a Porter you will be the first point of welcome for our guests, knowing the guests name and using is from the moment they arrive is essential. As they pull into the car park you will welcome them and assist with their baggage. All of our guests are offered a welcome drink, the first objective is to make them feel at home, our information gathering should be done before the guests arrive.
Working with the Head of Reception to ensure that all relevant information is known on all guests and that every effort is made to share with the relevant departments through creating notes on the booking systems and adding information to the daily logs.
DUTIES AND RESPONSIBILITIES:
· Valet Parking of guest cars
· Transfer of guests to and from Golf Clubhouse in Golf Buggies
· Airport and Railway Station transfers of guests
· Handling of Luggage from arrival to room, with the offer of unpacking, collection of luggage on departure also.
· Service of welcome drinks to guests on arrival
· The ensure all guests receive a high level of service from check-in through to check-out.
· Delivery of amenities to guest bedrooms
· To take part in the training sessions offered and departmental coaching.
· Assistance with the set up of public areas for weddings
· Deputising for night porters as holiday cover
This list of duties is not exhaustive and additional duties may be required within reason for the better fulfilment of the role and the needs of the business.
PREREQUISITES:
A passion for saying yes is the answer now what is the question, taking pride in finding innovative solutions to the ever changing requests that guests will bring us. Available to work when needed, including weekends, holidays, and nights. A full clean driving licence, additionally for insurance purposes, to fulfil the chauffeuring element of the role, candidates must be over 25 years of age.
EDUCATION:
Previous experience in a luxury Hotel setting, with focus on concierge or portering. Someone who has demonstrated an ability to give genuine service and hospitality.
EXPERIENCE:
One Year plus service in a customer facing role within a luxury Hotel setting.
EXPERIENCE:
The ideal candidate will have 1+ years concierge experience within a luxury hotel setting.
Job Types: Full-time, Permanent
Benefits:
* Company pension
* Employee discount
* Free parking
* Gym membership
Ability to commute/relocate:
* Matfen: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Job Types: Full-time, Permanent
Pay: £13.00 per hour
Expected hours: No less than 40 per week
Benefits:
* Company pension
* Employee discount
* Free parking
* On-site gym
* On-site parking
Work Location: In person