Role Overview
Customer Experience Advisor - Falkirk Branch
Contract: 12‑month fixed‑term
Hours: 24.5 hours per week, Monday to Saturday 8am-6pm on a rota basis.
Responsibilities
* Act as the first point of contact for customers in branch or over the phone.
* Assist with day‑to‑day transactions, queries and servicing.
* Answer customer calls into our contact centre.
* Build relationships and find solutions.
* Develop knowledge of services and products to better help customers.
* Identify new ways to improve the customer experience.
Requirements
* Proven ability to deliver outstanding customer service either from a face‑to‑face or telephony background (Required).
* Ability to communicate effectively with customers to truly understand their needs (Required).
* Real desire to go above and beyond for customers (Preferred).
* Effective teamwork skills with a flexible, can‑do approach to work (Preferred).
* Openness to a broad range of activities even if outside standard expectations (Preferred).
* Adaptability to grow, adapt and change accommodating business needs and priorities (Preferred).
Benefits
* Salary Range: £25,000.00 – £31,579.00 per annum (depending on experience).
* £500 annual cash allowance to spend on benefits.
* 25 days holiday plus bank holidays, increasing to 26 days after five years of service, with option to purchase up to five contractual days per year.
* Voluntary healthcare benefits at discounted rates: medical, dental, and health assessments.
* Employer pension contributions: 8% of salary automatically enrolled, up to 12.5% with employee contribution; optional cash option.
* Protection for you and your family: company‑funded death‑in‑service and income protection insurance, with options for discounted life assurance and critical illness cover.
* Share in Santander’s success through shared equity plans.
* Employee access to Santander financial products with no fees and additional discounts.
* Competitive rewards reflecting the impact you make.
* Wellbeing support across physical, mental, social, and financial pillars, including apps, gym access, online classes, flexible healthcare, and mental health support.
* Support for every life stage – enhanced family leave, childcare options, and tailored wellbeing support.
* Opportunities to volunteer and give back to the community.
* Global growth opportunities to shape your career, learn new skills, and explore possibilities across the international network.
Local compliance
At Santander, we’re proud to be an inclusive organisation providing equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to creating an accessible, fair and welcoming recruitment experience for all candidates.
Right to work in the UK
* All candidates must have the right to work in the UK to commence employment with Santander.
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