Facilities Account Director – London £95,000
We are seeking an Account Director to work in a very prestigious environment to join an established team, all from a various trades who make up the building services team consisting of 40 staff.
Main Duties & Responsibilities:
* Establish and maintain the consistent operational service level to ensure customer satisfaction and contract measures.
* P&L responsibility for £5M + £2m in extra works
* Provide support and coaching for direct reports.
* Ensure technical support and infrastructure is maintained at all times.
* Ensure an effective process is in place for change management and governance.
* Prepare & conduct presentations/proposals when required that are suitable for executive-level review.
* 40 engineering staff reporting in through various avenues
* Ensure contract quality documentation & implementation programs are produced.
* Ensure contract renewals are completed within change control procedures & operational performance & the account P&L is reviewed annually
* Development and management of client relationships between all key stakeholders.
* Innovative management to meet changing business or operational circumstances.
* Ensuring that incident, operational and financial management reports are submitted in the agreed format and in line with the reporting dates and contract requirements.
* Management and oversight of P2P processes including WIP/Debt management.
* Inform the Divisional Director of all contract issues that are likely to impact internally or externally.
* Full understanding of contract requirements.
* Ensure property site audits are undertaken on a regular basis and feedback is acted upon
* Effective leadership and communication style to manage all incidents and any escalations.
* Ensure that high quality, professional and courteous service is delivered at all times.
* Ensure all statutory & mandatory inspections are completed in accordance with the annual program and in accordance with the contract.
* Review all reactive works and response at least monthly.
* Implement any change process agreed to improve operational performance.
* Development of service offering, particularly project work.
* Ensure correct control measures and cost controls are in place.
* Ensure department procedures are followed with continual review with any improvements identified, implemented for Contract Management including - Helpdesk, Operatives & Admin
* Spearhead the HR management for the contract.
* Ensure Health & Safety and Environmental compliance.
* Ensure company standard operating procedures are implemented & adhered to at all times.
* Monitor and report on compliance regarding completion of Risk Assessments, implement improvement program where required.
* Develop staff training program & identify skill gap analysis requirements.
Essential Qualifications & Experience:
* Industry relevant qualifications.
* IOSH Managing Safely.
* Competent working knowledge of M&E discipline and next-generation maintenance methods.
* A sound level of administration and organisational skills.
* 3+ years' experience at Account Director or Key Account Manager level.
* Computer literate with CAFM systems and MS Office applications.