Job Overview
Are you an experienced Administrator looking for a role where you can truly make a difference? Join our dedicated Maternity Services team at the Royal United Hospitals Bath and play a vital part in supporting families during some of the most important moments of their lives.
We are looking for a proactive and organised individual to provide high‑quality administrative support to our Specialist Midwifery Teams. In this varied and rewarding role, you’ll help ensure the smooth running of our service by coordinating appointments, maintaining accurate records, supporting patient queries, and working closely with midwives, clinicians, and wider multidisciplinary teams.
You’ll be supporting a range of specialist pathways, including Perinatal Mental Health, Infant Feeding, Birth Reflections, Bereavement, and Pelvic Health—each dedicated to providing personalised, compassionate care to women and families.
Flexibility is key, and you may be required to work across different areas of the service to meet operational needs.
If you’re a confident communicator with a friendly, approachable manner and a genuine passion for supporting high‑quality patient care, we’d love to hear from you.
Main Duties of the Job
Reception and Clerical Support
Provide an efficient, professional reception service that instils confidence in patients and relatives. Act as a point of contact for staff and patients, offering a courteous telephone and face‑to‑face service.
Communication and Patient Support
Provide clear, relevant information to women and their relatives.
Telephone and Messaging
Answer telephone enquiries.
Liaison and Coordination
Communicate effectively with Midwifery teams.
Administrative Tasks and Workload Management
* Photocopying and ordering supplies
* Making patient appointments
Working for our Organisation
At the RUH we’re proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person‑centred care we pride ourselves on.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well‑established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working in the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.
Detailed Job Description And Main Responsibilities
Please find attached to the vacancy a detailed person specification and job description for further information about this role.
Person Specification
Qualifications
Essential Criteria
* GCSE English and Maths (or equivalent)
* Computer experience
Desirable Criteria
* NVQ
Experience and Specific Skills
* Working face to face with the public in a busy environment – good customer care skills
* Previous reception experience
* Working in an administrative post
* Ability to perform basic functions of Microsoft Office effectively – Word, Outlook etc.
* The ability to work efficiently as part of a team
Desirable Criteria – Additional
* Knowledge of medical terminology
* Previous experience of working in the NHS or similar healthcare setting (patient/customer focused environment).
* Experience of dealing with difficult and sensitive situations
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