Job Overview
Are you an experienced Administrator looking for a role where you can truly make a difference? Join our dedicated Maternity Services team at the Royal United Hospitals Bath and play a vital part in supporting families during some of the most important moments of their lives. We are looking for a proactive and organised individual to provide high‑quality administrative support to our Specialist Midwifery Teams. In this varied and rewarding role, you’ll help ensure the smooth running of our service by coordinating appointments, maintaining accurate records, supporting patient queries, and working closely with midwives, clinicians, and wider multidisciplinary teams. You’ll be supporting a range of specialist pathways, including Perinatal Mental Health, Infant Feeding, Birth Reflections, Bereavement, and Pelvic Health. Flexibility is key, and you may be required to work across different areas of the service to meet operational needs.
Main duties of the job
Reception and Clerical Support
Provide an efficient, professional reception service that instils confidence in patients and relatives. Act as a point of contact for staff and patients, offering a courteous telephone and face‑to‑face service.
Communication and Patient Support
Provide clear, relevant information to women and their relatives.
Telephone and Messaging
* Answer telephone enquiries.
Liaison and Coordination
* Communicate effectively with Midwifery teams.
Administrative Tasks and Workload Management
* Photocopying and ordering supplies.
* Making patient appointments.
Person specification
Qualifications
* GCSE English and Maths (or equivalent).
* Computer experience.
Experience and Specific Skills
* Working face to face with the public in a busy environment – good customer care skills.
* Previous reception experience.
* Experience in an administrative post.
* Ability to perform basic functions of Microsoft Office effectively – Word, Outlook, etc.
* The ability to work efficiently as part of a team.
* Knowledge of medical terminology.
* Previous experience of working in the NHS or similar healthcare setting (patient/customer focused environment).
* Experience of dealing with difficult and sensitive situations.
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