Selexa Life Sciences are exclusively partnered with a leading global biotech client specialising in personalised healthcare, screening and diagnostics equipment. The Clinical Customer Service Administrator will be the liaison between testing & diagnostics and physicians. This will include assigning clinical orders and working closely with patients to deliver superior customer service. Role Responsibilities: You will oversee progress of specific clinical testing orders and support clinical testing services across the UK Labs: * Establish relationships with ordering physician centres’ personnel, facilitate patient sample submission, monitor testing and reporting process. Resolving their billing queries as quickly and efficiently as possible. * Communicate processes with prospective ordering physicians to support U.K. commercial team in customer education. * Facilitate communication with ordering physicians and provide materials and logistical information required for submission of patient samples within the Order Management System. * Facilitate discussions between ordering physicians, internal teams, and consulting physicians as needed. Support continuous improvements to customer-facing and internal administrative processes to enable advancement of company clinical services: * Provide input on the documentation of customerfacing materials to support the launch of new technologies and testing kits * Communicate feedback regarding improvements to internal systems used for clinical order management Background & Experience: * Degree or A Levels in Life Sciences preferred, but not essential * 4 years experience in customerfacing, technical support or customer service * 2 years experience ideally within a clinical or laboratory environment