To provide a comprehensive support service to Consultants and nursing teams within the Respiratory team. To work collaboratively with other medical secretarial colleagues to ensure clinical correspondence is produced and distributed within acceptable timescales. The post holder will carry out his/her duties in such a way as to make a direct and positive contribution to the organisation of the work. It is essential that the post holder should exercise initiative commensurate with the role and that confidentiality be maintained at all times.
To prioritise workload independently, identifying urgency, highlighting problems and taking appropriate action to prevent or solve problems without supervision.
In the absence of the Medical Secretary, participate in the outpatient booking process by coordinating clinic capacity and liaising with relevant departments. Dealing with cancellations to ensure full utilisation of available clinic slots to ensure adherence to National and Trust waiting times.
Main duties of the job
The post holder will provide administrative and clerical support to the Respiratory department. They will be responsible for typing clinical letters, processing referrals into the service, patient databases and co-ordinating communication between MDT members, patients and GPs.
The successful candidate will be required to contribute to the development of an expanding service by demonstrating a commitment, enthusiasm and passion for the delivery of high quality, patient focused care.
Excellent interpersonal and communication skills are necessary as the post holder will be expected to liaise and work closely with clinicians and other healthcare professionals from both primary and secondary care environments.
The post holder will be expected to work with the team to ensure that the pathways run effectively and meet local and national targets. They must communicate sensitively and effectively to patients and organise their own workload to ensure timescales are met and urgent work is prioritised.
The ability to work effectively as part of a multi- disciplinary team is necessary to ensure seamless, comprehensive care is provided for our respiratory patients.
The post holder should be flexible as service requirements may fluctuate.
Working for our organisation
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Detailed job description and main responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake
Person specification
Qualifications & Education
Essential criteria
1. GCSE or equivalent in English and Maths - grade C or above
Desirable criteria
2. Typing and word processing skills to RSA II or equivalent
3. Business administration NVQ level 2 or equivalent experience in a clerical environment
Knowledge and Training
Essential criteria
4. Proficient in the use of Microsoft Office programmes (i.e. Word & Outlook, Excel and Electronic diaries). Proficient in developing and maintaining clinical database systems
5. Demonstrates an understanding of confidentiality and how to apply this in an administrative setting
Desirable criteria
6. Recent NHS experience and knowledge of Medical Terminology
7. Previous experience / knowledge of speciality and proficient in the use of PAS systems
Experience
Essential criteria
8. Proven experience of working in administration, producing accurate documents to a high standard of presentation
9. Able to work on own initiative and prioritise work load in order to meet deadlines
Communication & Relationship Skills
Essential criteria
10. Clear communication skills, oral and written
Using AI for jobs applications:
Whilst we encourage the use of technology to help manage time and support innovation. However, it is your responsibility to ensure your application is personalised and clearly reflects your own skills and experiences. While AI can assist with drafting, it should only be used as a support tool. The content must be your own work and accurately represent your knowledge, abilities, and values. Over-reliance on AI-generated content may result in your application being rejected. A common issue arises when we receive multiple applications with identical or overly generic language.
The use of AI during assessments, including interviews, is not permitted unless it has been pre-approved as part of a reasonable adjustment. For digital interviews, you may be asked to provide a 360-degree view of your surroundings on camera and confirm that no additional devices are present. If we suspect AI is being used during an interview, we may pause the process to clarify or adjust our approach to questioning.
Caring for patients demands integrity, honesty, and accountability. We expect your application and participation to be authentic and a genuine reflection of your own experiences and values.
Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered, dependant upon Job Role and Salary needed to meet the criteria for sponsorship, alongside all other applications. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Work in the UK.
It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here Criminal records checks for overseas applicants.
Not everyone needs a ‘Skilled Worker’ visa.