The claims handler will be responsible for managing a caseload of Public Liability claims up to a reserve value of £10,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation. Key Accountabilities To pro-actively manage a caseload of Public Liability & Property Damage claims Maintain accurate data on relevant case management system Comply with set client SLA’s Ensure quality service standards and productivity levels are maintained to a high standard Undertake appropriate additional tasks provided by the Team Leader Experience, Skills and Qualifications 6 months relevant experience or law degree or equivalent Excellent attention to detail Strong communication and negotiation skills Strong organisational skills Excellent client care and customer service skills Ability to manage own volume workload via task management Ability to work as a team and independently Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service – after 1 years’ service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme* Tech Scheme* Season Ticket Loan* Gym Flex* Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets *after successfully completing probation