Job Description
As Assistant Store Manager, your focus is on motivating your team and giving each customer a meaningful shopping experience. You’re also second-in-command, ready to fill in for your Store Manager and take charge when necessary. Above all, you’re dedicated to driving your store’s performance by ensuring excellent customer service, effective teamwork, and efficient operations every day.
You’ll act as a role model for your team and a true ambassador for Rituals. You’ll support your Store Manager in creating a culture of trust, based on positive and constructive feedback. You’ll help to recruit, hire, and retain a diverse and talented store team. You’ll coach your team members to help them feel more engaged while achieving their full potential. Finally, you’ll serve as your Store Manager’s right hand by assisting with day-to-day business activities!
Qualifications
High on energy, low on ego, and with a little bit of humour!
You are ‘one of a kind’ because of your ability to encourage others and reach your store’s goals in terms of customer satisfaction and sales. In addition, as Assistant Store Manager, you are inspiring and performance-oriented.
On top of that, you have:
1. Prior relevant experience as an Assistant Store Manager or equivalent within retail or hospitality.
2. People management skills (e.g., communication, motivation, coaching, connection, and inspiration).
3. Experience in sharing knowledge to drive behavioral change and develop others.
4. Decision-making and problem-solving skills.
5. Essential: 5-year checkable work history.
6. Essential: Clean criminal record check (CRB/DBS).
7. Essential: Must be available to work early shifts starting at 3 AM three days per week and late shifts ending at 10 PM on two days per week.
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