We are currently looking for a Customer Service Administrator to join the team within our Powys Community Equipment Service Centre, based in Newtown. This is a part time position where day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment. You'll be working as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done.
As a healthcare equipment provider, Millbrook Healthcare work in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life. Our community equipment ranges from simple walking frames and crutches to more complex equipment such as beds, hoists and pressure care equipment.
The Role:
1. Assist and manage incoming calls, answering any queries in a timely and professional manner
2. Coordinating orders to be delivered, installed and collected by our Driver Technicians
3. Order analysis by checking and identifying any errors made on online orders
4. Invoicing and entering of orders via the online system
5. General administration that supports daily activities and duties
What are we looking for?
6. Strong experience in a similar busy and fast paced office environment
7. Relevant telephone based customer service experience
8. Good attention to detail and accuracy
9. Previous administration and diary management experience
10. Professional and confident manner on the telephone and through email
11. Competent IT skills with Microsoft Office programmes and ability to learn new systems
What can we offer you?
12. An annual salary of £9,550.54
13. 15 hours, Thursday and Friday 09:00-17:00.
14. 99 hours of annual leave (including bank holidays)
15. Company Pension Scheme
16. Life Assurance
17. A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets
Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same. Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you may have and these can then be discussed in more detail if you are successful in your application.