Customer Success Manager Hybrid – 2 days per week in the office (Caerphilly) Salary: £34,000–£36,000 + Commission + £300 monthly car allowance Client Travel: 2–4 days per month Unify are proud to be exclusively representing an award-winning, rapidly expanding AI technology company, as they embark an exciting period of growth. The Role This is a hybrid Customer Success and Account Management role focused on onboarding, adoption, value realisation, and growth across key client accounts. The successful candidate will act as the primary point of contact for customers post-sale, ensuring smooth onboarding, strong engagement, and long-term success. They will work closely with commercial, product, and technical teams to help clients maximise value from the AI-powered platform. They will report into and work closely with the Commercial Manager to support account growth and revenue objectives. This role would suit someone who enjoys combining relationship management with technology, problem-solving, and digital innovation. Key Responsibilities They will: * Manage and grow relationships with key client accounts across multiple sectors * Act as the primary point of contact for onboarding, support, and success planning * Translate client needs into clear project briefs and delivery plans * Ensure successful project delivery on time and within scope * Monitor platform usag...